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ASM Global · 3 months ago

Account Manager (Ad Pro)

Buffalo, NY

Full-time

Onsite

Entry Level

$60K/yr - $60K/yr

1+ years exp

ASM Global is a company that combines unmatched expertise with a global reach in sports, entertainment, and live events. The Account Manager will lead day-to-day operations for customer relationships, focusing on providing world-class service and strategic solutions to enhance customer retention and revenue. This role involves managing customer orders and ensuring satisfaction throughout the engagement process.

Entertainment

Responsibilities

Manage all aspects of current customer relationships

Actively engage and plan with current customers, proactively, to achieve their goals

Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly)

Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project

Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc

Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI for their business

Responsibility and accountability for individual and department revenue growth targets and budget management

Manage all customer/partner deliverables (solutions proposals, orders, achieving targeted in hands dates, etc.) to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable)

Support corporate sales team for all aspects of current customer or new relationships

Utilize CRM as a tool for customer management and revenue generation

Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication

Strive to achieve company and department goals and objectives

Develop strong, long-term relationships with both customers and co-workers

Qualification

Customer relationship managementCRM proficiencyMicrosoft Office proficiencyInvoicing systemsInterpersonal skillsCommunication skillsTime managementOrganizational skills

Required

A bachelor's degree

A minimum of one year of experience in a similar position, or an equivalent combination of education and experience (preferably in customer service, marketing or sports management)

Proficient in Microsoft Office products, invoicing systems, CRM

Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients

General business acumen with a focus on business strategy and branded solutions strategy

Strong personal management, communication, time management and organizational skills; proven ability to multi-task and manage projects on strict deadlines

Professional image and demeanor; strong ability to work well with co-workers and supervisors in team environment

Possess high degree of discretion and professionalism

Highly organized and able to manage multiple priorities and projects while working with many customers at the same time