UDR - Opening Doors to your future · 3 months ago
Apartment Resident Service Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$38/hr - $43/hr
3+ years expUDR, Inc. is seeking a Resident Services Manager to join their team at View 34, an apartment community in Manhattan. The role involves managing resident services, coordinating community events, and overseeing marketing and public relations efforts to enhance resident satisfaction and community image.
Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment
Responsibilities
Manage and develop the community(s) events and marketing expenses and use sound financial measures to ensure that the budgets and financial goals are met
Provide assistance to Regional Manager, General Manager and/or Community Directors in reviewing and making Kronos timekeeping records for the associates at the community
Respond to resident complaints and track them to resolution
Assist the office team on how they can resolve some resident concerns and complaints
Analyze relevant data to determine and document common customer service issues
Identify and implement strategies to improve the quality of service
Interact with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area as needed
Planning, implementation, oversight, and follow-up for all Community events
Manage and maintain an exemplary community website and social media campaign in order to promote the community (s) and its events
Broaden social networking to benefit rebranding and improve the community image
Write, submit, and follow-up to ensure placement of press releases and articles to established contacts with local and regional media
Cultivate and expand sponsorship development and fulfillment
Create and produce various reports and analyses to communicate key issues, trends, activities, and results of marketing initiatives and make recommendations to management for improvements
Manage the arrangements and leasing documentation for the guest suites
Oversee the Customer Survey Program by insuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. This will include making follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests
Oversee or assist to make sure any remaining issues are escalated to the Service Management to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved
Provide reports to the Service Management to summarize resident feedback by the service team member(s) that provided the service
Ensure that each new resident is contacted to ensure their move-in satisfaction with their apartment home’s condition
Emphasize providing excellent customer relationship management
Perform other duties as assigned or as necessary
Qualification
Required
Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required
Minimum of two to five years' experience in special events, marketing, and website management
Minimum of three years' successful event, sponsorship, marketing, public relations, website, and business development/relationship programs experience required
Must have and maintain a valid driver's license unless otherwise noted
Knowledge of organizational policies and procedures
Knowledge and understanding of business concepts and research principles, processes, and techniques
Knowledge of the principles of strategic business decision-making
Ability to apply policies and procedures to solve everyday Company issues
Demonstrated understanding of overall property management
Knowledge of principles and methods for promoting property
Strong personnel management skills
Ability to develop and prepare business analysis and plans
Established ability in the use of social media websites like facebook, twitter, and pinterest
Demonstrated ability in budgeting and financial planning
Highly organized and demonstrated project management skills
Ability to exercise initiative, problem solving and decision-making skills
Demonstrated understanding of social media campaigns
Ability to provide web-based analytics and recommendations
Ability to work a flexible schedule based on event calendar
Proven exceptional communication skills both written and verbal with an outgoing personality
Demonstrated knowledge and familiarity with community and rental property operations
Ability to work in conjunction with residents, prospective residents, Company managers, and associates
Ability to respond to common inquiries or complaints from subordinates residents, regulatory agencies, or members of the business community
Polished interpersonal skills both in person and by phone, with high professionalism
Knowledge of computer systems and applications
Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level
Demonstrated proficiency in the use of the internet and internet searches
Ability to create, compose, and edit written materials
Preferred
Experience in hotel properties, rental operations, or related upscale service business is preferred
Property management: 2 years (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
UDR - Opening Doors to your future
UDR, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$401.9M2024-08-12Post Ipo Debt· $300M
2015-08-19Post Ipo Secondary· $101.9M
1978-01-13IPO
Leadership Team
Tracy Hofmeister
SVP - CAO
Harry Alcock
Chief Investment Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
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2025-12-19
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