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Monroe Tractor & Implement Co. · 3 months ago

Branch Manager

Adams Center, New York, United States

Full-time

Onsite

Mid, Senior Level

$80K/yr - $110K/yr

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. The Branch Manager is responsible for overseeing all aspects of branch operations, focusing on achieving budgetary targets, driving growth, and delivering exceptional customer experiences while mentoring a cross-functional team.

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Responsibilities

Develops annual objectives and expense budgets for the branch. Approve department goals and budgets

Establish regularly occurring L10 meetings designed to; foster collaboration, create and complete specific branch goals, and improve communication within all departments

Ensures that all authorized plans and programs are carried out by the department heads relating to volume, profit, product mix, and market penetration

Responsible for the recruiting/hiring/developing/coaching of branch personnel, particularly the branch department managers. Leverage various company assets, including OEM vendors, Directors, and HR, to create appropriate personal improvement programs, and regularly occurring one-on-ones to increase the effectiveness of department manager’s leadership abilities

Constantly evaluates pricing, distribution, and competitive actions and policies. Implements changes to improve branch sales volume and profit

Ensures that all orders, and other customer communications, are promptly and accurately handled

Measures allowance on trade-ins with the sales manager to ensure fast turnaround. Ensures a balance between new and used equipment sales; helps to establish the number of repairs on trade-ins, repossessions, and rentals. Ensures repairs are complete within the target time frame

Recommends the acquisition of additional lines of equipment or changes in present lines. Examines equipment records regularly

Quarterly, evaluate department manager’s performance and expense against planned goals. With the approval of the Operations Director, helps to establish a compensation program for the department managers and employees, and modify it as necessary

Responsible for the enforcement of all company policy rules and regulations affecting branch personnel and demonstrates judgment that aligns with the brand when making business decisions

Maintains proper records, submits necessary reports, checks customer credit status, controls expenditures, and is responsible for all company assets

Responsible for maintaining customer relations on a firm, fair, and harmonious basis and can maintain composure during stressful times

Works closely with the company functional managers, cooperates with manufacturers’ representatives, maintains and sells the company image, conducts meetings, and performs other duties, as assigned by the President and Operations Director

Submits monthly, quarterly, and yearly plans, with results to the Operations Director

Develops and implements corrective action plans, in areas where objectives are not realized

Empower staff in the execution of the operating plan along with providing meaningful feedback

Qualification

Operational managementBusiness acumenTeam developmentData analysisCRM/ERP systemsHigh energyEmotional intelligenceCommunication skillsLeadership

Required

Excellent communicator who can deliver clear direction and is not afraid of having challenging conversations, particularly about performance

Leadership-minded, with the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically

High sense of urgency and high level of energy

Ability to gather, analyze, interpret, and communicate complex and disparate forms of written and verbal data and information and identify trends that may indicate high-risk issues to develop contingency plans and corrective action

Able to effectively use Outlook, Excel, Word, and other software options to organize and track day-to-day business responsibilities

Familiarity with working with CRM, or other ERP systems

Act in the capacity of a role model by displaying behaviors and actions that support the MT culture and values and hold others accountable to cultural values and behaviors