Public · 3 months ago
Weekend Member Operations and Experience Specialist - Advanced Research & Escalations Specialist
United States
Full-time
Remote
Mid, Senior Level
3+ years expPublic is a long-term investing platform that utilizes AI and various asset classes to help investors build portfolios. They are seeking a highly motivated and licensed Weekend Member Support Specialist to deliver exceptional service, interact with members, and collaborate with cross-functional teams to resolve issues and enhance member experience.
CryptocurrencyFinTechStock ExchangesTrading Platform
Responsibilities
Interact with members across a variety of support channels, such as email and chat
Provide accurate and comprehensive information about Public's features, products, and services
Collaborate closely with cross-functional teams, including Legal, Operations, and Compliance, to efficiently resolve member issues and concerns
Work with Product and Engineering teams to share valuable member feedback and insights
Advocate for feature requests and experience enhancements to improve member satisfaction
Qualification
Required
Coverage on Saturday and Sunday, with a flexible weekday schedule
Prior experience as a Customer Escalation Specialist or Customer Escalation Manager in financial services or fintech
3-5 years of experience in financial services and fully licensed, with Series 7 and 63
Conduct advanced research into complex member escalations, including trade disputes, corporate actions, and regulatory inquiries
High degree of comfort or ability to learn and leverage technology to serve members
Professionally develop yourself and others to meet the evolving product needs and service needs of members
Commitment to providing the best possible service and ensuring positive experiences for prospective and current members
Highly Independent and creative problem solver
Leverage your deep financial industry expertise and Public's best-in-class technology to drive innovative solutions in a fast-paced environment
Preferred
Active Public member (sign up today!)
Company
Public
Public is a fintech brokerage firm that offers commission-free trading for a variety of asset classes.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$443.5MKey Investors
AccelMaria SharapovaGreycroft
2024-12-02Series D· $105M
2024-12-02Debt Financing· $30M
2021-12-06Series Unknown
Leadership Team
Jannick Malling
Co-founder & Co-CEO
Leif Abraham
Co-founder, Co-CEO
Recent News
2026-01-03
Sourcery
2025-11-21
2025-11-19
Company data provided by crunchbase