Apply on Employer Site

Playfly Sports · 3 months ago

Consultant, Sales and Service (San Jose State University) (Seasonal, Part-Time)

San Jose, CA

Part-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Playfly Sports is a leading sports marketing and media company seeking a Consultant, Sales and Service to join their team at San Jose State University. The role involves acting as a liaison with clients, managing season ticket accounts, generating new business, and providing exceptional customer service to fans.

AdvertisingBrand MarketingMarketingSports

No H1B

Responsibilities

Sell ticketed sports including, but not limited to Football, M/W Soccer, Gymnastics, M/W Basketball, Baseball, and a full menu of products

Meet or exceed weekly and monthly sales goals while delivering exceptional service and building long-term relationships with customers and internal stakeholders

Grow sales portfolio continuously by attracting additional business leads

Manage and retain large account base of premium seating, season ticket members, and group sales clients

Service all existing season ticket members and donors

Facilitate season ticket member upgrades and additional seat requests

Represent San Jose State Athletics at off-site community events to promote ticket offers and engage with new audiences

Maintain records of all prospects and customers within the ticketing database

Proactively generate new leads and build a strong pipeline through calls, networking, in-person meetings, and lead capture at onsite and offsite events

Make a minimum of 300 outbound calls per week with a primary emphasis to sell season tickets, mini plans and group tickets

Work all SJSU Football and Men’s Basketball home games, managing a dedicated sales table and supporting game-day operations

Provide exceptional customer service to fans

Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers

Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages

Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue

Execute season ticket retention programs and build relationships with assigned season ticket-holders

Manage and retain large account base of premium seating, season ticket members, and a group sales list

Other job-related duties as assigned

Qualification

Ticketing software experienceCRM program experienceSales experienceCustomer service experienceMicrosoft Office proficiencyListening skillsCommunication skillsPresentation skillsTeam collaborationInitiative

Required

Bachelor's degree is preferred but not required

Experience with ticketing software and CRM program a preferred

Experience with Ticket Return software and Hubspot CRM a plus but not required

Experience in ticket sales is preferred but not required

Previous customer service or retail sales experience; display a genuine desire to help people

Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented

Excellent communication, presentation and listening skills

Ability to work well with others and comfortable taking initiative

Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

Ability to work nights and weekends when needed

Paciolan ticketing software experience is a plus

Availability to work outside typical office hours including nights and weekends as needed

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

The work is typically performed in an adequately lighted and climate-controlled office environment

May require occasional travel