Apply on Employer Site

Celerion · 2 months ago

Call Center Representative (2nd Shift - Mon-Fri 11:30am-8:00pm) - Richmond, Virginia

Glen Allen, VA

Full-time

Hybrid

Entry Level

$18/hr - $18/hr

1+ years exp

Celerion is committed to swift, exceptional clinical research through translational medicine. They are currently seeking a Call Center Representative to join their Richmond, Virginia team, responsible for answering inbound calls and making outbound calls regarding tobacco study participation, as well as collecting and entering participant information into their database system.

Health CarePharmaceutical

Responsibilities

Answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation

Collect and enter participant information into our computer database system

Promote additional study participation and referrals from current study participants

Make reminder call-outs to study participants that are registered for screenings

Qualification

Customer serviceData entryCall center experienceSales experienceCommunication skills

Required

High School diploma or equivalent required

Must demonstrate excellent communication skills

Must demonstrate commitment to providing outstanding customer service

Able to sort information and interpret written and verbal instructions

Accuracy and attention to detail

Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis

According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products