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Live! Casino & Hotel Maryland · 3 months ago

Assistant Front Office Manager - Live Hotel - Philadelphia

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Live! Casino & Hotel Maryland is a vibrant establishment seeking an Assistant Front Office Manager to oversee daily operations and staff management. The role involves supervising front office staff, managing budgets, ensuring guest satisfaction, and collaborating with various departments to maintain high occupancy levels.

CasinoGamblingHotel

Responsibilities

Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons

Developing and managing the Front Office budget

Ensuring the safety and security of employees and customers

Working closely with our sales department to maintain the highest occupancy level

Achieve measurable goals to ensure guest service/satisfaction

Participate in the hiring process of Front Office staff to ensure the best selection

Review staffing levels and delegate assigned responsibilities

Review rooms activities and promotional status with Director of Hotel Operations

Monitor and adjust performance to local and national competition

Meet with departmental directors and managers as necessary

Qualification

Customer service experienceOffice managementCommunication skillsProblem-solving skillsMultitasking skillsOrganizational skillsInterpersonal skills

Required

Able to read and interpret instructions and directions for guests

Able to communicate without impediment with guests and staff in all areas relating to guest service

Profound experience in customer service, office management and basic bookkeeping procedures

Good organizational, multitasking and problem-solving skills

Strong communication and interpersonal skills

High School education or equivalent

Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience

Must be able to comply with all state gaming regulations, which may include obtaining a license

Lifting and carrying to 50lbs

Pushing/Pull up to 100lbs

Some Bending/kneeling

Frequent walking and standing

Some Sitting

Climbing steps

Benefits

Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents

Onsite Wellness Clinic.

Generous retirement savings options.

Free uniforms.

Free parking.

Discounted meals.

Service and Attendance bonuses.

Tuition reimbursement.

Advancement opportunity.

Discounts on hotels, theme parks, travel, and more!

Company

Live! Casino & Hotel Maryland

Glassdoor3.5

The five-time AAA Four Diamond rated Live! Casino & Hotel Maryland opened in 2012 and is one of the largest and most luxurious commercial casinos in the country.

Founded in 2012

Hanover, Maryland, USA

1001-5000 employees