PepsiCo · 1 week ago
Sr. Manager, DEEx Technology Solution and Delivery
Plano, TX
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$119K/yr - $199K/yr
8+ years expPepsiCo’s Digital Employee Experience (DEEX) team is seeking a Sr. Manager, Technology Solution & Delivery to lead the development of the myPepsiCo digital capability. This role involves overseeing the design and development of the intranet portal and mobile app, ensuring seamless integration with other PepsiCo applications, and leading a multi-disciplinary team to deliver reliable technology solutions for employees.
Brand MarketingFast-Moving Consumer GoodsFood and BeverageManufacturing
Responsibilities
Primary accountabilities include partnering with all DEEx project stakeholders, leading business requirements gathering & refinement, roadmap planning, feature prioritization and participating in the Agile delivery of the ServiceNow EC Pro Portal, Now mobile app and integrations to other PepsiCo applications
Intranet strategy: Define the strategic vision for the intranet and mobile experience using the ServiceNow Employee Center Pro and Now Mobile. Align the portal’s features and roadmap with enterprise priorities such as digital transformation, employee experience, and self-service enablement. Champion a "one-stop-shop" employee engagement hub vision that centralizes access to HR, IT, Facilities, and other enterprise services
Cross-Functional Delivery Leadership: Lead a multi-disciplinary teams of direct reports and collaborate effectively with business analysts, webapp developers, UX designers, content strategists, ServiceNow platform team, Scrum teams and manage stakeholders like business process owners, enterprise architects and program leadership
Design, Development, and Configuration: Lead the design and development of the portal and mobile app using ServiceNow’s widgets, pages, and components, in partnership with the C4E (Center for Enablement) ServiceNow DevOps team. Ensure adherence to ServiceNow development best practices, scalability, and performance optimization. Maintain documentation, change logs, and governance records to support audits and change control processes
Project and Release Management: Own the intranet portal and mobile app roadmap, release planning, and backlog grooming in coordination with platform and business teams. Run Agile ceremonies with the DevOps team for sprints, demos, and UAT. Oversee change management, including testing, approvals, and deployment cycles using ServiceNow's update sets and DevOps tools
Solution Scalability: Manage multi-region or multilingual intranet implementations, including mobile applications. Oversee integration projects with other ServiceNow modules (HRSD, ITSM, Facilities, etc.) during the agile sprints to deliver the requirements and release them to Production (ie: user story/requirement refinement, testing, planning for go live, etc.). This includes mobile-specific considerations like native app features and mobile testing
Stakeholder and Business Partner Engagement: Act as liaison to the business stakeholders, conducting requirements gathering, prioritization workshops, and show-and-tells. Promote adoption through training, campaigns, and enablement programs in partnership with Internal Communications or DEEx program team
Continuous Optimization: Oversee day-to-day operations for Pepsico intranet and mobile app, including uptime, performance, and user access management. Define and monitor key performance indicators (KPI) to drive continuous improvement and ensure both platforms remain relevant and valuable. Ensure security protocols are followed (access control, permissions, data privacy). Collaborate with IT or InfoSec to meet compliance or audit requirements, and handle mobile app store deployment process with Google and Apple
Qualification
Required
8 to 10 years experience in implementing and supporting enterprise solutions
5+ years of experience working directly with ServiceNow (Employee Center, Service Portal, HRSD), peer to peer chat, conversational virtual agent, NOW mobile app and other engagement channels
Experience in working with Agile project methodologies (ie: Scrum, SAFe, etc)
Versatile with capture of requirements, participation in Agile team, testing, business readiness activities to deliver and sustain the ServiceNow portal and Mobile application
Knowledge of Content management, Information architecture, User experience fundamentals, Search and navigation optimization, security and access controls
Translate functional requirements to use cases and process models. Conduct requirements walk-through, business sign-offs, manage backlogs and drive best practices, solution deployment, and issue resolution
Project plan development, tracking and project status reporting
Experience leading diverse project teams and managing stakeholder expectations
Demonstrated ability to communicate and coordinate activities across multiple teams & functions, especially across matrixed organizations
Ability to write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams, sequence diagrams and class diagrams
Excellent communication, team collaboration and organizational skills
Self-driven decision-maker, able to act with autonomy while aligning to business priorities
Excellent time management skills, with the ability to balance multiple priorities in fast-paced environments
Comfortable working across sectors, functions, and global time zones, ensuring collaboration and alignment with diverse teams
Preferred
ServiceNow Certified System Architect or Administrator or Portal Developer certifications
Benefits
Bonus based on performance and eligibility target payout is 15% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Company
PepsiCo
PepsiCo is a food and beverage company.
10001+ employees
H1B Sponsorship
PepsiCo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (52)
2023 (62)
2022 (61)
2021 (49)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Elliott Management Corp.National Safety Council
2025-09-02Post Ipo Equity· $4B
2024-06-13Grant· $0.02M
2017-12-20IPO
Leadership Team
Alex Carreteiro
CEO PepsiCo Brazil & South Cone (Chile, Arg, Uru, Par) Foods
Mohamed Shelbaya
CEO PepsiCo Middle East & Africa
Recent News
2026-01-07
Company data provided by crunchbase