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Robust.AI · 3 months ago

Field Services Technician (New Jersey/Pennsylvania)

Pennsylvania

Full-time

Onsite

Mid Level

4+ years exp

Robust.ai is a fast-growing startup focused on redefining robotics with a collaborative team of veterans in AI and robotics. The Field Services Technician will play a critical role in deploying and maintaining warehouse robotic systems, providing technical support and training to customers, and ensuring the fleet operates at maximum potential.

Artificial Intelligence (AI)RoboticsSoftwareWarehouse Automation

Responsibilities

Work with customers to deploy and support robotic fleets in the warehouse

Provide detailed trainings to customer teams onsite

Based on or near the Eastern Seaboard

Able to travel on short notice up to 80% of the time within designated region for site inspections and repairs

Commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed

Conduct routine and incident maintenance for our robot fleet

Provide timely repairs and decrease the time our robots are out of production

Maintain records of service calls, trainings, and expenses

Study technical manuals and attend training sessions provided by engineers

Provide support of root cause analysis for major incidents in the field

Report on critical team metrics such as mean time to repair and first contact resolution rate

Qualification

Troubleshooting roboticsElectricalMechanical toolsLinux-based operating systemsGitBasic PythonSQLEmpathySafety-orientationCommunication skillsAttention to detailSelf-starter

Required

Strong verbal and written communication skills

Empathy and ability to respond appropriately in stressful situations

Safety-orientation in maintenance and debugging exercises

Attention to detail in packing, assembly, and maintenance instructions

Comfort with electrical and mechanical tools including digital multimeter, soldering tools, crimping tools, torque wrenches, and hand tools

Comfort with software including flashing firmware, using command line interfaces, Linux-based operating systems, and simple Bash commands

Self-starter with a growth mindset and ability to execute high-quality work independently

Physical ability to be on feet for long periods and lift up to 50 lbs

Ability to travel on short notice up to 80% of the time within designated region for site inspections and repairs

Preferred

4+ years troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries — especially mobile robotics

Experience with Git, ROS, YAML, and basic Python

Experience with basic system administration and network configuration

Experience with relational databases and SQL

Ability to read and interpret mechanical drawings, system block diagrams, circuit schematics, and engineering manuals

Proficiency with Google Workspace applications, especially Sheets