Customer Advocacy Engineer jobs in United States
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Nokia · 5 months ago

Customer Advocacy Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Nokia is a global leader in technology and telecommunications, and they are seeking a Customer Advocacy Engineer. The role involves refining customer onboarding processes, developing test plans for new features, and providing support for customer trials and escalations to ensure high satisfaction and adoption.

ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Leverages experience and feedback from Global Services & Support to refine customer onboarding processes
Develops customer test plans for new hardware or software features
Provides hands-on support for early customer trials, demonstrations, and critical escalations
Monitors customer issues post-FCS, flags key concerns for resolution or documentation by GA
Ensures high-touch customer management to drive satisfaction and adoption

Qualification

Customer OnboardingTest Plan DevelopmentSupport ExperienceCritical Escalation ManagementIssue MonitoringConcern FlaggingHigh-Touch ManagementCustomer ManagementProblem-SolvingAttention to Detail

Required

Experience in customer onboarding processes
Ability to develop customer test plans for new hardware or software features
Hands-on support experience for early customer trials and demonstrations
Experience in managing critical escalations
Ability to monitor customer issues post-FCS
Skills in flagging key concerns for resolution or documentation
Experience in high-touch customer management to drive satisfaction and adoption

Benefits

Eligible for variable pay/incentives

Company

Nokia

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Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
dateFounded in 1865
location
Espoo, Southern Finland, FIN
people-size10001+ employees
web-link
http://www.nokia.com

H1B Sponsorship

Nokia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)

Funding

Current Stage
Public Company
Total Funding
$4.45B
Key Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.84M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.76B

Leadership Team

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Justin Hotard
President and CEO
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Victoria Hanrahan
Chief of Staff to the CEO
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Recent News

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Company data provided by crunchbase