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Citizens · 3 months ago

Operational Risk Sr Manager

28 State Street, Boston, MA, 02109, US

Full-time

Hybrid

Senior Level, Lead/Staff

$112K/yr - $150K/yr

10+ years exp

Citizens is seeking an Operational Risk Senior Manager to assist in the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks. The role involves overseeing the Risk and Control Self-Assessment (RCSA) and Controls Assessment Framework while collaborating with various stakeholders to enhance operational risk programs.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Establishes and maintains the requirements for enterprise-level RCSA and controls testing programs

Supports a vision of shared success between the first, second and third line in support of the RCSA and Controls Assurance objectives. Champions change through a structured implementation approach using standardized tools and methodologies as prescribed by the Methodology and Frameworks. Communicates with one voice for Operational Risk Management and is responsible for developing and delivering the change drivers and adoption communications, training, workshops, and feedback mechanisms

Serves as an advisor on RCSA and controls testing industry best practices, processes, and regulatory requirements. Manages program education and training through partnership with business units. Directs presentations, workshops, and other trainings, as necessary

Ensure complete adoption of the RCSA and Control Assessment program within businesses line and Front-Line Unit in accordance with Risk Framework and Methodology., the timely and quality completion of RCSA and control assessment activities by process and control owners, including oversight of timeliness, accuracy, and completeness

Produce and assess RCSA and Control Assessment quality Risk Appetite and Key Risk Metrics and Share report results across businesses and functions, prior to aggregation and executive reporting. Assist with Enterprise Risk Appetite Metric and Executive Risk Reporting in GRC, providing commentary around limit breaches. Manage the documentation of key risk metrics and conduct research an analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting

Embed a strong risk assessment and governance approach around delivery of new and existing products, services and activities and services as well as significant organizational, product, systems, and process changes

Act as a trusted advisor and central point of contact across the three lines of defense as well as internally and external stakeholders

Drive communication, solutioning, and process and methodology enhancements through Working Session and Risk Forums at all levels of the organization. Collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels of the organization

Manage, support and assists with both internal and external exams. Works closely with regulatory agencies and assist with regulatory exams. Ensure appropriate exam outcomes through exam management protocols

Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC

Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums

Qualification

Operational Risk ManagementRiskControl Self-AssessmentGovernance RiskControl toolsRegulatory guidance knowledgeMicrosoft Excel proficiencyAnalytical capabilitiesCommunication skills

Required

10 plus years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and/or Regulatory Agency

Operational Risk Management experience

Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment

Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk

Familiarity with Governance Risk and Control (GRC) tools (Archer preferred)

Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint

Strong analytical capabilities to provide data-centric insights

Excellent communication skills and experience producing high-quality materials for management consumption

Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience

Preferred

License or Certification: preferred by not required

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees