Key Software Systems ยท 3 months ago
On Site Help Desk - Application Support
Wall Township, New Jersey, United States
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $47K/yrKey Software Systems is a company that provides application support for their proprietary Courier Management software. They are seeking an On Site Help Desk - Application Support to troubleshoot application issues, provide client training, and ensure timely resolution of support requests.
LogisticsSoftware
Responsibilities
Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
Follow up on outstanding requests and ensure timely resolution
Perform Quality Assurance testing on new application versions
Execute application updates and configuration in accordance with Key Software standards
Train oncoming customers in setup and use of the application
Perform other support related duties as assigned
Qualification
Required
Must have strong written and verbal communication skills
Motivated to learn and grow and to accept new challenges
Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
Strong customer service and troubleshooting skills
Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
Preferred
2 years+ experience in technology Help Desk strongly preferred
Experience with MSSQL
Experience with webhooks and APIs
Working knowledge of HTML
Benefits
Opportunities for growth and advancement
Health, Dental, LTD and Life
Paid time off
401k with employer match
Friendly, casual, professional atmosphere
Excellent compensation
Enjoy working with cutting edge tools
Industry leading 23-year-young company
Company
Key Software Systems
Key Software Systems provides delivery management software.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Christopher Miller
CTO
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