Alliance Aviation Services ยท 4 hours ago
Aviation Operations Coordinator
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
2+ years expAlliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator located at Perot Field at Alliance in Fort Worth, Texas. The FBO Operations Coordinator plays a vital role in delivering seamless service to pilots, crew, and passengers while supporting day-to-day operations and maintaining customer satisfaction.
AerospaceCustomer ServiceFacilities Support Services
Responsibilities
Communicate fuel order information to appropriate teams
Coordinate and track all miscellaneous service requests (LAV, potable water, oil, etc.)
Utilize software platforms to track inbound and outbound aircraft as well as service requests
Coordinate daily customer pull times
Coordinate international trash pickup and complete proper documentation
Prioritize operational tasks to ensure safe, efficient and upscale service is provided
Maintain lines of communication with Line Operation Specialists, Customer Service Representatives, and Concierge department members through the use of two-way radios
Professionally communicate with pilots on inbound aircraft
Assist with passenger services as required
Provide timely feedback to the company regarding service failures or customer concerns
Update service request status in real time through our digital platform
Communicate directly with Leads on shift to ensure cohesiveness and teamwork
Maintain and operate gate movements
Complete weekly airport audits
Track weather conditions
Qualification
Required
Strong organizational skills and attention to detail
Ability to multi-task and thrive in a fast-paced, high-pressure environment
Adaptability to dynamic conditions and frequent interruptions
Effective problem-solving and decision-making skills
Excellent communication skills (written, verbal, and radio)
Strong customer service orientation with a professional demeanor
Self-motivated with a high sense of urgency
Commitment to safety for team members, airport operations, and FBO clients
Ability to work collaboratively in a team environment
Basic technical aptitude for operational systems and equipment
High school diploma required
Minimum 2 years of experience in general aviation, FBO operations, or airport services
Preferred
Associate or bachelor's degree preferred
Experience in high-touch customer service environments (e.g., hospitality, aviation, concierge) preferred
Familiarity with aviation scheduling, dispatch, or ground support systems is a plus
Company
Alliance Aviation Services
Alliance Aviation Services offers aircraft disinfectant and ventilation sanitization services.
11-50 employees
Funding
Current Stage
Early StageRecent News
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