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Philabundance · 3 months ago

Director, Supplemental Nutrition Assistance Program

Philadelphia, PA, USA

Full-time

Onsite

Director/Executive

$75K/yr - $85K/yr

7+ years exp

Philabundance is a nonprofit organization dedicated to fighting hunger. The Director of the Supplemental Nutrition Assistance Program (SNAP) will oversee project planning and execution, ensuring compliance with federal guidelines and effective case management support. This role requires strong leadership, collaboration with various teams, and a focus on program integrity and outreach within local communities.

Non Profit

Responsibilities

Predict immediate and future workforce needs to ensure appropriate support is available, this includes but is not limited to, work planning, attendance, performance, training, and staffing. Proactively prepares for growth and aligns with budgetary guidelines

Strong management of team development, succession planning, consistent performance, rewards, discipline, and training as required

Provide strategic leadership for SNAP-related projects, ensuring adherence to the goals of program administration, payment accuracy, program integrity, and oversight

Serve as the primary point of contact for compliance regarding Federal, State, and local agencies, fostering collaboration and ensuring alignment with program objectives

Develop project plans, manage timelines and resources, and deliver quality outputs in compliance with Department of Human Services guidelines

Establishes and trains others to ensure a high level of positive customer service; professionally communicate with customers/volunteers in a courteous manner

Successful experience with problem solving and ability to stay nimble in an evolving environment

Strong organizational and communication skills to guide a team with levels and provide the executive team with necessary information on an ongoing basis

Collaboratively develop campaigns, communication resources and methods to increase outreach and application assistance within local communities

Reviews, assesses and enforces accurate timely reporting of program status and results, responsible for the quality, curriculum development, success rates of the participants and staff performance levels

Execute solutions for problem areas, drives improvements and the resolution of roadblocks, aligns with budgetary guidelines

Identifies, coordinates, and executes applicable training to develop and growth the team including but not limited to relationship development, safe food handling, program execution, leadership, analytics, conflict resolution and best practices

Responsible for supporting and aligning with Philabundance Cultural pillars. Ensuring communications, actions and interactions reflect a focus on People, Professionalism, Partnerships, and Progress

Qualification

Program developmentCompliance managementBudget managementProject managementStakeholder managementCase managementHealthcare network experiencePublic speakingLanguage skillsEffective communicationCollaborationProblem solvingInterpersonal skills

Required

High School Diploma or GED required. Education or experience is equal to a bachelor's degree, minimum of 8 years' direct related experience

A minimum of 7 years of program experience or related experience required

A minimum of 5 years dedicated to leadership responsibilities or equivalent required

Advanced management of team development, succession planning, consistent performance, rewards, discipline, and training as required

Strong leadership and stakeholder management capabilities

Strong organizational and communication skills to guide a team with levels and provide the executive team with necessary information on an ongoing basis

Successful experience with problem solving and possesses ability to stay nimble in a fast-paced evolving environment

Strong capability to create and manage budgets, leverage databases, produce timely reports, communication, analysis and present internally and externally

Previous experience managing case management, compliance, government program alignment and related analysis

Strong project management, ideally with program development expertise

Ability to create and implement program documentation, workflow, document requirements for compliance and communication requirements

Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally

Able to take on a diverse range of tasks equally effectively

Responds positively to change and influences others to adapt positively to new situations quickly

An exceptional communicator, both in writing and orally

Must have the ability to be available evenings, weekends and take on extended hours as business needs demand

Up to 25% of travel is required

Must be physically compatible with travel, office visits, events, and meetings

Must have a valid driver's license if using company vehicle

Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds

See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions

Maintain an acceptable work pace and align with required personal and team deadlines

Must meet goals

Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary

Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying

Preferred

Previous experience with channels and the Philadelphia healthcare network is highly preferred

Previous experience developing and implementing highly effective and cohesive teams in a leadership role highly preferred

Experience working in a highly collaborative customer-facing environment, ideally in non-profit or government industry

Previous experience working with low income, underserved or other transitioning community of people highly preferred

A robust knowledge of the issues facing people living near the poverty line is highly preferred

Previous experience managing and implementing programs highly preferred

Previous successful experience with department or program tool selection and implementation with consideration to CRM, communication and reporting tools

Previous public speaking or teaching experience highly preferred

Ability to speak multiple languages highly preferred, Spanish or Mandarin