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Tennessee Board of Regents (TBR) · 3 months ago

Testing Assistant

Columbia, TN

Full-time

Onsite

Entry Level

$29K/yr - $35K/yr

1+ years exp

Tennessee Board of Regents (TBR) is seeking a Testing Assistant to support Testing Services and the Student Affairs Division. The role involves proctoring exams, managing clerical duties, maintaining databases, and assisting with reporting and program oversight.

Higher Education

Responsibilities

Provide proctoring support for all exams administered in Testing Services including Accuplacer, HiSet, Graduation Exit Exam, ACT On-Campus, ACT National, PearsonVue and individually proctored exams for Distance Education, TN eCampus and special needs testing

Greet visitors, assess needs, and respond to requests for information. Make referrals to Academic Support Services and Distance Education Department staff and campus community as needed

Perform general clerical duties including managing incoming phone calls, scheduling students for appointments and managing incoming and outgoing written correspondence for the department

Perform regular updates to the Testing Services web site and updates to the main campus website

Maintain Testing Services database for appointments and score reporting

Assist Director of Testing Services in monthly reporting, Testing Services calendar formation, and with annual data collection and analysis

Ensure confidentiality of student records at all times and be responsible for accurate transfer and documentation of test scores and exams into a database and to provide transcripts

Create and maintain updated training manual for student workers

Maintain weekly calendar for staff off campus schedule

Administer exams

Support development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area

Support other functions and projects within the department and division as directed

Other duties as assigned

Qualification

Microsoft AccessMicrosoft WordTesting Services experienceBanner experienceScheduling softwareCustomer serviceVerbal communicationWritten communicationTeam playerAttention to detail

Required

Bachelor's degree required

1 year Testing Services experience preferred

Strong verbal and written communication skills along with high attention to detail

Ability to quickly assess student needs and make appropriate referrals to professional staff

Strong ability in Microsoft Access

High level of proficiency in Microsoft Word and able to create and edit large volumes of correspondence with minimal errors

Intermediate level of proficiency with current College adopted software and able to perform basic web page maintenance

Able to develop proficiency with all the Testing Services software programs

Able to work independently and multi-task in a high volume office setting

Strong ability to work with a diverse student population

Must demonstrate excellent customer service skills

Must be able to function as a team player at all times

Preferred

Experience with Banner

Experience with scheduling software

Benefits

Vacation and Sick Leave

14 paid holidays

Medical, dental, vision and life insurance

Retirement plans

Optional 401K and 403B Deferred Compensation Plans

Educational benefits for the employee and their spouse and dependents

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees