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Syneos Health Commercial Solutions · 3 months ago

Senior Account Manager, Full-Service REMS

United States

Full-time

Remote

Senior Level

$133K/yr - $180K/yr

5+ years exp

Syneos Health Commercial Solutions is a global company dedicated to improving patients' lives through innovative biopharmaceutical therapies. They are seeking a Senior Account Manager who will lead Global Risk Management and Full-Service REMS programs, build client relationships, and ensure project success through effective management of resources and deliverables.

Biotechnology

Responsibilities

Builds positive working relationships with clients, staff, managers, leadership, and internal support teams

Achieves billable utilization and managed book of business targets in service to client engagements

Proactively seeks opportunities to build skills, experiences, and relationships by contributing to program engagements and internal initiatives

Manages heavy workloads and competing responsibilities

Primary person responsible for GRMR program(s) success

Lead projects with cross functional involvement and supervise all functional areas that support the programs

Ability to launch and/or operationalize multiple programs simultaneously

Ability to understand and manage complex REMS program ETASU and cross functional teams execution and delivery of them

Primary customer contact for GRMR program(s). Manages day-to-day activities of the program and associated program team, overseeing all aspects of the project from start-up through close-out

Acts as the day-to-day point person for the development and owner of client deliverables, management of the client relationship, financial oversight and contract

Collaborates with core team and oversight roles to design, manage, and execute all aspects of a client engagement according to the customers business goals and expectations. Coordinates with additional support teams as needed through program lifecycle

Optimizes work processes to maintain program scope, budget, timelines, and resource allocations. Accountable for program activities and leverages internal tools and tracking systems to ensure program objectives, milestones, and timelines are met

Prepares for, attends, and facilitates client meetings and presentations

Focal point for resolving project team member questions

Manage revenue and invoicing for project(s)

Serves as the primary liaison with customer(s)

Proactively escalates problems as they emerge to project leaders

Responsible for articulating customer needs via requirements to technology lead or designee. Final approval person for all program requirements

Ensure project is conducted according to Syneos Health and customer SOPs, as applicable

Maintain project documentation to be 'audit ready'

Participate in sponsor/regulatory audits as required

Begins providing account management staff oversight and leadership

Leverages critical thinking and problem-solving skills to recommend creative ideas based on data analysis, personal experience, team guidance and industry best practices

Works with program management/leadership to challenge and pressure test client recommendations, when appropriate. Anticipates and supports client needs, concerns, and challenges through the design of alternatives and contingency plans. Demonstrates resourcefulness

Navigates and resolves program ambiguity, client changes, delays/expedites, and/or unexpected findings with maturity and professionalism. Maintains regular communication with program leadership

Communicate with clients, team members, and program leadership on a regular basis. Proactively communicates when timing is at risk. 'Manages up' to keep program leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities

Exhibits professional, positive, respectful, and mature interactions internally & externally

Other duties as assigned

Actively participates in company-sponsored events, training and professional development opportunities, meetings, and office and Advisory Group initiatives

Drives a positive, collaborative, and professional team culture through words, attitude, and actions

Understands personal strengths and development needs. Seeks feedback and coaching. Sets annual professional development goals and engages in appropriate developmental stretch opportunities

Proactively seeks opportunities to expand knowledge of the biopharmaceutical industry, Consulting service offerings, and client products and markets. Deepens expertise in REMS requirements, service offerings, and/or functional areas

Demonstrates Syneos Health core values in action and word

Qualification

Client Relationship ManagementProject ManagementCross-Functional Team LeadershipMicrosoft OfficeCommunication SkillsTime ManagementInterpersonal SkillsPresentation SkillsProblem-Solving SkillsAdaptability

Required

Bachelor's or higher degree (e.g. MBA, PhD, PharmD) in business or life sciences, or PMI Certified Associate in Project Management (CAPM) / Project Management Professional (PMP) or equivalent with significant experience (5+ years)

Ability to assess client needs and deliver high-quality, effective communications

Must be fluent in English (written and spoken) with excellent PC skills including Microsoft Office, Internet fluency and other related tools

Excellent interpersonal, communication, presentation and influencing skills

Familiarity with Project Management tools (e.g. MS Project, SharePoint)

Demonstrated project management experience required

Experience managing successful working relationships in a cross-functional, matrix environment

Ability to multi-task, think critically and prioritize competing high focus priorities

Skilled in directing the work of others and driving results

Aptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptability

Strong meeting facilitation skills

Excellent time-management skills