TekSynap · 3 months ago
IT Services Support Specialist
US-VA-Arlington
Full-time
Onsite
Mid Level
3+ years expTekSynap is a fast-growing high-tech company seeking an IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users. The role involves resolving issues, managing tickets, and assisting with the onboarding and adoption of IT tools for a user base of 1,500–4,000.
ComputerInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deliver Tier 1/2 IT support for JPO’s 1,500–4,000 users
Manage tickets, perform troubleshooting, and escalate as needed
Support onboarding and training of end users
Provide customer-focused service to U.S., partner, and FMS stakeholders
Qualification
Required
Associate's degree (Bachelor's preferred) in IT or related
3+ years helpdesk or IT service support experience
Proficiency with ITSM tools (ServiceNow, Remedy)
Strong customer service and troubleshooting skills
DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent)
Active Secret clearance
Preferred
Top Secret/SAP clearance preferred
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
Washington Technology
2025-12-12
citybiz
2025-11-19
2025-11-18
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