CrossCountry Mortgage, LLC · 3 months ago
Senior Blend Support Administrator
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yr
3+ years expCrossCountry Mortgage (CCM) is the nation's leading distributed retail mortgage lender, recognized for its exceptional culture and employee engagement. The Senior Blend Support Administrator is responsible for providing advanced technical support and ensuring the stability and compliance of the Blend Point of Sale platform while mentoring junior team members and contributing to strategic initiatives.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Manage escalated Blend support cases, ensuring timely resolution and clear communication with loan officers, processors, and other stakeholders
Act as an internal SME for Blend platform issues, including troubleshooting user interface configurations, access permissions, workflow errors, and third-party integrations
Support configuration changes such as custom fields, input forms, reporting views, and user role modifications within Blend
Maintain and administer business rules, dynamic data elements, and document management settings in the Blend environment
Collaborate with Blend’s support and development teams, internal business analysts, and external vendors to resolve integration issues and escalate platform concerns when necessary
Lead root cause analysis (RCA) on recurring issues and recommend long-term solutions or process improvements
Participate in Blend release testing and regression cycles, validating enhancements and documenting impacts
Ensure system changes align with governance policies, security standards, and audit requirements
Mentor junior support administrators and help define best practices for Blend system support
Assist in reporting and tracking support case metrics, trends, and service level performance
Stay current on Blend platform updates, industry best practices, and regulatory changes affecting borrower-facing systems
Qualification
Required
Bachelor's degree in Business, Computer Science, Information Systems, related field, or equivalent work experience
3+ years of experience supporting Blend or similar mortgage POS platforms in an administrative or advanced support role
Experience with Blend configuration, user roles, workflow setup, and reporting views
In-depth understanding of the mortgage loan lifecycle and borrower experience
Knowledge of mortgage compliance and operational requirements
Advanced skill in troubleshooting Blend system issues across various user groups (Loan Officers, Borrowers, Processors) and in troubleshooting POS platforms, custom plugins, and integrations
Excellent organizational, prioritization, and project management skills
Excellent communication and customer service skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Proficient in reporting tools
Preferred
Familiarity with Blend APIs, SDKs, or workflow engines
Benefits
Medical
Dental
Vision
401K
Company-provided short-term disability
An employee assistance program
A wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
H1B Sponsorship
CrossCountry Mortgage, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (16)
2023 (9)
2022 (17)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Tom Kraft
Senior Vice President Operations - West
Rob Sampson
Executive Vice President
Recent News
2025-12-18
2025-12-10
2025-11-20
Company data provided by crunchbase