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Solari, Inc. · 3 months ago

Law Enforcement Crisis Liaison (Hybrid)

Tempe, Arizona, United States, Hybrid

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma, and Colorado. The Law Enforcement Crisis Liaison role is responsible for enhancing collaboration between Solari and police departments to divert calls from the 911 system to crisis services, including training law enforcement personnel and operating as a crisis specialist.

FamilyFunding PlatformNon Profit

Responsibilities

Co-locates in person at 911 dispatch centers

Provide in-the-moment training and coaching of 911 staff

Actively coordinates between the police and Solari to assist community members

Actively fosters positive relationships and culture between Solari and first responders

Collaborates with Contact Center Leadership and 911 leadership to develop training on mental health and the crisis system

Completes trainings for law enforcement personnel, including CIT trainings, recorded trainings, and in-person classroom trainings of 911 staff

Attends community, stakeholder, and system partner events to improve coordination and collaboration between the crisis system and police

Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills, resulting in crisis or contact resolution

Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency

Provide health education and community resources based on the intervention provided

Assist in communication and collaboration between crisis specialists, crisis supervisors, and 911 centers on calls from and to co-located centers when on site as needed

Respond to incoming contacts and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, texts, or chat to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency

Screen and triage incoming crisis requests, resulting in safety and crisis resolution

Effectively use the risk assessment tool to guide crisis intervention based on acuity and risk

Participate in required training, supervision, meetings, and clinical oversight; demonstrates enhanced knowledge and skill over tenure at Solari for of new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, mental health and diagnostics, community resources, effective communication, active listening, speech analytics, contact center industry standards, and recovery and resiliency practices

Ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice

Adhere to call center policy and procedures

Qualification

Crisis interventionBehavioral health knowledgeTraining developmentCollaboration skillsRisk assessmentCritical thinkingEffective communicationCompassionActive listeningTime management

Required

MUST be able to pass a Police Background Check

1-2 years of experience in BH field with a background in Law Enforcement Preferred

GED/High School

High school diploma or equivalency and four years of full-time behavioral health work experience

Associate's degree and at least two years of full-time behavioral health work experience

Bachelor's degree in behavioral health or healthcare-related field and one year of work or volunteer behavioral health experience

Bachelor's Degree in an unrelated field plus two years of healthcare experience

Master's degree in behavioral health or a healthcare-related field

Ability to act professionally and maintain appropriate boundaries with clients and staff

Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled

Ability to consistently demonstrate compassion and meet people with compassion

Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth

Critical thinking and effective decision-making for managing high-acuity crisis requests, and decision-making skills that facilitate safety and crisis resolution

Demonstrates clear/concise/logical verbal and written business communication

Plans effectively; Adjusts effectively to new processes

Builds and maintains collaborative relationships

Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health, crisis assessment and intervention, suicide intervention, recovery concepts, and community resources

Demonstrates knowledge of the Medicaid behavioral health adult and children's systems in states where Solari has crisis contracts (e.g., Arizona)

Demonstrates concurrent management of multiple tasks and deadlines

Benefits

Friendly work environment

Generous paid time off (PTO)

Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date

Competitive compensation

Convenient office locations and Hybrid Schedule

On-site fitness room free to all employees (Tempe Office)

Basic Life Insurance

Voluntary Life, Spouse, Child Insurance

Critical Illness w/free dependents

Critical Illness Spouse

Short Term & Long Term Disability- Starts first of the month after 90 days of employment

401K & 401K Roth - Starts first of the month after 90 days of employment

United Pet Care

LifeLock for identity theft

LYRA EAP Program- 25 free sessions for mental health per family member

Company

Solari, Inc.

Solari Crisis & Human Services is an award-winning, non-profit organization dedicated to helping individuals through a continuum of crisis and human services.

Founded in 2007

Tempe, Arizona, USA

501-1000 employees