Fendi · 2 weeks ago
Client Advisor - Beverly Hills, CA - Rodeo Drive
Beverly Hills, CA
Full-time
Onsite
Mid Level
3+ years expFendi is a luxury fashion brand known for its high-quality products and exceptional customer service. The Client Advisor role involves building meaningful relationships with clients, meeting sales goals, and providing tailored experiences in-store. Responsibilities include achieving sales metrics, maintaining client books, and adhering to store policies while representing the brand positively.
Apparel
Responsibilities
Achieve all Client Advisor critical metrics and CRM requirements
Meet or exceed store, category, and individual sales goals
Follow all store guidelines
Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business
Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
Adhere to all store policies and procedures
Participate in vital stocking/restocking of the store
Proficient and accurate use of POS system and other software as the need arises, updating customer database
Acquire product knowledge, company information and history
Keep up to date with company news and be familiar with the competition
Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
Perform regular store maintenance functions as needed or assigned
May have responsibility for opening/closing the store as needed, including morning team meetings
Assist in maintaining visual standards with direction from VM, corporate and management
Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel
Be a positive role model, always representing the brand appropriately
Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
Participate and prepare for monthly team meetings
Adhere to loss prevention standards
Follow all health and safety guidelines
Qualification
Required
Minimum 3 years' experience, luxury retail preferred
Strong drive for results; goal oriented
Excellent communication skills: the ability to communicate effectively both verbally and in writing
Ability to use POS system and its inventory management functions
Ability to work in a collaborative team environment
Ability to lift boxes / weight up to 10lbs
Minimum High School Diploma
Organizational and strong digital literacy required
Must have flexible availability, some nights, weekends, and holidays
Preferred
RTW experience preferred
Foreign language skills are a plus
Company
Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gianluca Barbarello
CFO Fendi Americas
Amandine MASSE
Vice President Strategic Partnerships
Recent News
Global Cosmetics News
2024-05-31
Global Cosmetics News
2024-05-27
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