Chubb · 3 months ago
Technical Support Analyst
2155 W Pinnacle Peak Road #100, Phoenix, AZ, 85027, US
Full-time
Onsite
New Grad, Entry LevelChubb is focused on enhancing the end user experience through innovative technology solutions. The Technical Support Analyst will assist employees and contractors with technical issues related to PCs, mobile devices, and peripherals, while also supporting hardware and software upgrades and enforcing policies related to end user technology.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
Train and guide staff on hardware and software usage
Ensure patch compliance for PCs
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
Configure and build hardware; install and configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Interact with 3rd party vendors to drive and resolve specific technical problems
Manage new hire setups, including coordination and configuration of equipment
Assist with new hire orientations and onboard new users from a technology perspective
Document resolutions to desktop issues and propose solutions to root cause problems
Identify opportunities to improve, automate, or simplify processes or systems
Ensure standardization of End User Services to align the EUS catalogue of services globally
Qualification
Required
Excellent customer service skills
Positive attitude
Experience troubleshooting and remediating PC/peripheral/mobile device hardware and software issues
Knowledge of internal and external applications including all Microsoft products
Ability to support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Experience serving as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes
Experience with Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
Ability to train and guide staff on hardware and software usage
Knowledge of patch compliance for PCs
Experience supporting training and meeting room hardware
Ability to configure and build hardware; install and configure software based on user service requests
Experience documenting resolution to desktop issues and proposing solutions to root cause problems
Ability to maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Experience interacting with 3rd party vendors to drive and resolve specific technical problems
Ability to manage new hire setups, including coordination and configuration of equipment
Experience assisting with new hire orientations and onboarding new users from a technology perspective
Ability to identify opportunities to improve, automate, or simplify processes or systems
Knowledge of standardization of End User Services to align the EUS catalogue of services globally
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
H1B Sponsorship
Chubb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
2025-12-30
Company data provided by crunchbase