Live! Casino & Hotel Philadelphia ยท 3 months ago
Assistant Front Office Manager - Live Hotel - Philadelphia
Philadelphia, PA
Part-time
Onsite
Mid, Senior Level
5+ years expLive! Casino & Hotel Philadelphia is seeking an Assistant Front Office Manager to oversee daily operations and staff management in a high-energy environment. The role involves supervising front office staff, managing budgets, ensuring guest satisfaction, and collaborating with other departments to maintain high occupancy levels.
Gambling & Casinos
Responsibilities
Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons
Developing and managing the Front Office budget
Ensuring the safety and security of employees and customers
Working closely with our sales department to maintain the highest occupancy level
Achieve measurable goals to ensure guest service/satisfaction
Participate in the hiring process of Front Office staff to ensure the best selection
Review staffing levels and delegate assigned responsibilities
Review rooms activities and promotional status with Director of Hotel Operations
Monitor and adjust performance to local and national competition
Meet with departmental directors and managers as necessary
Qualification
Required
High School education or equivalent
Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience
Must be able to comply with all state gaming regulations, which may include obtaining a license
Able to read and interpret instructions and directions for guests
Able to communicate without impediment with guests and staff in all areas relating to guest service
Profound experience in customer service, office management and basic bookkeeping procedures
Good organizational, multitasking and problem-solving skills
Strong communication and interpersonal skills
Lifting and carrying to 50lbs
Pushing/Pull up to 100lbs
Some Bending/kneeling
Frequent walking and standing
Some Sitting
Climbing steps
Benefits
Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
Onsite Wellness Clinic.
Generous retirement savings options.
Free uniforms.
Free parking.
Discounted meals.
Service and Attendance bonuses.
Tuition reimbursement.
Advancement opportunity.
Discounts on hotels, theme parks, travel, and more!
Company
Live! Casino & Hotel Philadelphia
About Live! Casino & Hotel Philadelphia Voted Best Overall Gaming Resort in Pennsylvania by Casino Player Magazine, Live! Casino & Hotel Philadelphia has transformed the South Philadelphia Stadium District into a nationally unrivaled one-stop destination to enjoy the fast-paced action of four major professional sports teams, memorable entertainment, premier dining, well-appointed hotel accommodations and world-class gaming.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kyara Broady
Human Resources Business Partner Coordinator
Malcolm Newton, MBA
Senior Human Resources Business Partner
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