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NEOGOV · 3 months ago

Tenants Rights Commission (TRC) Secretary (Program Analyst II)

Coleman A Young Municipal Center, MI

Full-time

Onsite

Entry, Mid Level

$59K/yr - $79K/yr

1+ years exp

NEOGOV is seeking a Tenants Rights Commission (TRC) Secretary (Program Analyst II) to assist in developing policies that enhance stability and safety for residential tenants in Detroit. The role involves managing tenant complaints, supporting the Commission's operations, and analyzing program effectiveness related to housing and tenant rights.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Review all tenant complaints received by the Commission and develop a complaint management system for follow-up, data collection, and resolution tracking

As issues needing legal opinions are brought before the Commission, the TRC Legal Secretary is responsible for documenting and building a caseload of queries, submissions to Legal Counsel, and resolutions, to be reported on a weekly basis

Support the Commission in developing and promoting their meeting schedule and agenda

Track meeting minutes & convening and assist the Commission with responding to concerns that need follow-up in a timely manner

Answer phone calls, take notes/messages and redirect calls when appropriate

Undertake a variety of other administrative and clerical tasks as needed by the Commission

Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of program operations in meeting established goals and objectives

Develops cost analyses of projects or performs cost benefit or economic evaluations of current or projected programs

Utilizes data collection and analysis techniques to evaluate individual programs; submits oral and written reports to management personnel for their consideration and decision-making

Receives from Departmental Financial Services financial and financial-related information to perform analysis of program effectiveness

Advises on and works with the Department of Innovation and Technology regarding the potential benefits/uses of automation to improve the efficiency of administrative support or program operations

Analyzes new or proposed legislation or regulations to determine impact on program operations and management

Develops new or modified administrative program policies, regulations, goals, or objectives

Performs special projects and other duties as assigned

Develops, administers, monitors or evaluates economic and community development programs, grants and/or contracts for conformance, effectiveness and timeliness

Attends meetings of other governmental agencies, business, and community groups as assigned and summarizes discussion and action items; drafts responses to requests for information

Upon award of contracts, tracks contractor performance

Collaborates and participates with the Office of Contracting and Procurement in the coordination of the bid process with other staff, contractors, and vendors to ensure bids are obtained in a timely manner guidelines and/or HUD requirements

Enforces Federal and local labor relations regulations, including but not limited to the Davis-Bacon related acts

Reviews payroll reports and worksheets for labor compliance to meet certain grant requirements

Serves as liaison with grantors, grant recipients, grant sub-recipients, and assigned neighborhoods to clarify, interpret, and resolve issues

Responds to and resolves difficult and sensitive citizen inquiries and complaints

Performs special projects and other duties as assigned

Ensures that project status, issues, and successes are communicated to project team, stakeholders, sponsors, steering committee, and all levels of management, and are documented appropriately

Conducts process analysis to understand how business practices are supported by technology and which process changes will be necessary per technology changes

Designs new processes and standard operating procedures associated with changes

Recognizes problems or situations that are new or without clear precedent; Evaluates alternatives and finds solutions using a systematic, multi-step approach

Develops improvements and innovations to enhance performance

Pro-actively engages present and future stakeholders in design, priority setting, and implementation

Builds coalitions among the various stakeholders; negotiates authority to move the project forward

Prioritizes work; Anticipates consequences of actions, potential problems, or opportunities for change

Sets and meets realistic deadlines; Forecasts changes and communicates current and projected issues

Ensures a high level of fiscal control and accountability for project budget

Creates work standards for project; establishes and defines roles and responsibilities, specific outcomes, and clear measures for quality and success of the team

Performs special projects and other duties as assigned

Qualification

Data analysisHousing developmentProject managementLegal knowledgeCommunication skillsMultitaskingClerical tasksCalendar management

Required

Commitment to social justice and desire to assist indigent clients

Proven experience as secretary (At least 1 year of experience preferred)

At least 1 year of experience with landlord/tenant or other housing related legal issues (preferred)

Excellent written and oral communication skills

Proficient with maintaining a Calendar Task List

Ability to multitask and being comfortable dealing with a diverse pool of people

For entry into the Program Analyst position, one (1) year of professional experience providing project management-related activities or a systematic review, analysis, interpretation, and evaluation of grants, housing development or other financial/operational data is preferred but not required

Program Analyst must demonstrate proficiency with integrated word processing and spreadsheet functions

For selection, appointment to a Program Analyst level II or higher, in addition to the minimum education requirements, more progressive levels of experience are required based on the following: Program Analyst II – at least two (2) years of experience

Preferred

At least 1 year of experience with landlord/tenant or other housing related legal issues

Proven experience as secretary (At least 1 year of experience preferred)

Benefits

Medical - Eligible for hospital, surgical, and prescription drug benefits.

Dental

Vision

Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

Sick Leave

Vacation

Holidays

Funeral leave

Family and Medical Leave

Jury duty

Military duty leave

Unpaid personal leave

City Employees Retirement System