NEOGOV · 3 months ago
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
Los Angeles County, CA
Full-time, Contract
Onsite
Entry, Mid Level
$77K/yr - $103K/yr
1+ years expNEOGOV is a company under the County of Los Angeles focused on addressing homelessness through various initiatives. They are seeking an Information Technology Technical Support Analyst II to support the Department of Mental Health in installing, configuring, and maintaining IT systems while providing technical assistance to end users and improving overall customer satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Installs, configures, maintains and tests computer hardware, software and peripheral equipment
Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures
Identifies trends in the reported problem calls and implements improvements
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction
Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards
Configures software distribution tools
Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed
Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed
Acts in a lead capacity to other technical staff as needed
Qualification
Required
One (1) year of experience at the level of an IT Technical Support Analyst I
Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Physical Class III – Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds
Preferred
Proficiency in American Sign Language (ASL)
ASL certification
County bilingual certification for ASL
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase