Live Nation Middle East · 3 months ago
IT Support Representative
Chicago, IL
Part-time
Onsite
New Grad, Entry Level
$16.60/hr - $20/hrLive Nation is seeking a highly motivated and passionate individual to join their Concerts Technology team as a Venue IT Support Representative. This role involves providing on-site IT support, troubleshooting technology issues, and ensuring seamless IT operations during events at Huntington Bank Pavilion.
ConcertsMedia and EntertainmentTV
Responsibilities
Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff
Identify, track and resolve persistent issues, ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, and follow established escalation procedures
Act as an onsite liaison with remote IT support teams to troubleshoot reported issues with venue technology
Be the onsite IT contact for the venue and provide guided access for visiting IT service providers
Provide onsite assistance to tour production including establishing artist Internet connectivity and fulfilling the terms of artist/tour IT riders prior to and on 'day of show'
Provide proactive 'day of show' IT event support by ensuring there are no outstanding IT hardware/software issues with point-of-sale systems and access control technologies prior to gates opening for fans
Assist with deployment, inventory management, and maintenance of onsite IT equipment including both FOH and BOH devices and their systems
Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies, including updating existing venue systems documentation
Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization
Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events
Qualification
Required
Experience with and in-depth knowledge of iOS, Android, Windows operating systems and network technologies
Strong communication skills (oral and written) paired with a professional communication style
Self-motivated, capable of independent reasoning and troubleshooting
Highly organized and strong attention to detail
Must be a reliable and dependable team player with ability to work independently and under little supervision
Must be able to adapt to a constantly changing and at times stressful work environment
Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record
This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals
Availability to consistently provide event support is a requirement of this role
Company
Live Nation Middle East
Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-01-14
Company data provided by crunchbase