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TerraBella Senior Living · 3 months ago

Divisional Director of Resident Engagement

Charlotte, NC

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

TerraBella Senior Living operates over 30 communities focused on lifestyle and care for seniors. They are seeking a Divisional Director of Resident Engagement to oversee resident engagement programs, ensure compliance with regulations, and support quality care and education for aging adults.

Assisted LivingCommunitiesElder Care

Responsibilities

Reviews and develops standards of practice in all Resident Programs

Supports the implementation of all branded memory care programs in selected communities

Supports development and provides education, ongoing training, and orientation to community team members regarding all resident engagement programs

Provides oversight and assistance for the survey process related to performance improvement, and regulatory compliance

Works with each community to monitor and develop Quality Assurance and safety indicators for resident programming

Implements policies and procedures resident programming. Monitors achievement of goals and objectives for the communities consistent with philosophy and standards of practice

Reviews new regulatory directives, supports development and implements changes as needed based on State Regulations

Assists to develop and monitor Quality Improvement Process, Standards of Care, related to programming standards, regulations, in collaboration with the Resident Care team

At the direction of and in collaboration with the VP of Resident Care and TerraBella Division VP of Resident Care conducts compliance surveys at communities. Assists in coordinating actions plans to minimize liability and risks as a result of compliance surveys. Reports identified issues and plans for resolution to the TerraBella Division VP of Resident Care

Participate in State and Federal surveys and compliance investigations at the direction of the TerraBella Division VP of Resident Care

Gathers performance improvements indicators and survey data to identify trends. Supports development of Plans of Corrective Actions with the home office, field, and community leaders

Schedules periodic site visits to provide supervision, programming expertise, ensure communication, and to monitor the overall safety and operation of our resident engagement programs. Conducts community reviews based on operational needs, changes in management and commitment to regulatory compliance

Participates in the review and analysis of critical incidents, accidents, and elopements that occur in our memory care programs

Works with community and regional/corporate management team to grow census

Collaborates with marketing on programming collaterals, articles, and media materials

Assists with brand development and program standards

Responsible for timely information reporting

Must stay in compliance with all state, federal, and government agencies

Perform other duties as assigned

Provides expertise and guidance to regional support, community executive directors, and programming directors

Assists with the selection, training, and education of community-based resident engagement directors