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Softworld, a Kelly Company · 2 months ago

Customer Implementation Engineer- AI

United States

Full-time

Remote

Mid Level

$120K/yr - $150K/yr

Softworld, a Kelly Company, is seeking a Customer Implementation Engineer to connect their AI platform with healthcare workflows. The role involves leading customer integrations, configuring AI workflows, and providing technical support to ensure successful implementation and value realization for clients.

Human ResourcesInformation TechnologyStaffing Agency

No H1B

Responsibilities

Lead Customer Integrations: Partner with prospective and new customers to deeply understand their clinical and administrative workflows (e.g. medical claims management, EHR data flows). Design and implement custom integrations (using APIs, scripting, and healthcare data standards like HL7/FHIR) to connect our platform with customer systems and data sources

Configure AI Workflows: Author and tailor AI agent configurations for each client's use case, translating business requirements into automated workflows. This includes setting up data pipelines, triggers, and bespoke logic so that our AI solutions fit seamlessly into the customer's processes

Technical Pre-Sales Support: Serve as the technical expert in sales cycles. Build and demonstrate prototypes, run high-impact product demos, and iterate quickly based on feedback. You'll show healthcare stakeholders how our product improves their operations, adapting solutions on-the-fly to address their questions and needs

Pilot Delivery & Value Realization: Own the end-to-end execution of pilot projects and proof-of-concepts. This includes onboarding users, configuring the system to client requirements, monitoring outcomes, and measuring success metrics (e.g. time saved, error reduction). Ensure each pilot delivers clear value to drive conversion from trial to paid usage

Customer Success & Feedback Loop: Provide hands-on support to users during trials, troubleshoot issues (data mismatches, integration errors, etc.) and ensure a smooth experience. Gather insights from the field and proactively bring feedback to the engineering and product teams to inform product improvements and new features

Cross-Functional Collaboration: Collaborate closely with Sales, Product, and Engineering. Help translate customer requests into product requirements and guide product roadmap priorities with a "productization" mindset - aiming to generalize one-off solutions into scalable features. Act as the voice of the customer internally to ensure our platform evolves with real-world needs

Qualification

Integration patternsAI plumbingHealthcare data standardsTechnical documentationProject managementClient orientationCommunication skillsProblem-solvingTeam collaborationDetail-oriented

Required

Integration patterns: auth, webhooks/queues, retries/idempotency, logging/metrics; basic cloud (AWS/GCP/Azure)

Practical AI plumbing: prompt/config management, evaluation basics (quality, latency, cost), guardrails/observability

Proven track record in a customer-facing technical role such as Sales Engineer, Solutions Architect, Implementation/Professional Services Engineer, or Support Engineer

Comfortable gathering requirements, writing technical documentation, and managing project deliverables to meet client needs

Excellent ability to communicate with both technical and non-technical stakeholders

Ability to translate complex technical concepts into clear business benefits

Skilled at presenting solutions to executives, clinicians, and IT staff alike

Hands-on builder and a creative problem solver

High degree of ownership - you take initiative to drive projects to completion in a fast-paced, sometimes ambiguous startup environment

Experience iterating rapidly in response to user feedback or changing requirements

Bachelor's or advanced degree in Computer Science, Engineering, or a related field is preferred

Equivalent practical experience is great too, especially in healthcare or enterprise software settings

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future