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Ignite Digital Services · 1 day ago

Jira Developer

Charleston, South Carolina, United States

Full-time

Hybrid

New Grad, Entry Level

$95K/yr - $100K/yr

Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. As a Jira Developer, you will configure, maintain, and support Atlassian tools, collaborate with stakeholders, and ensure reliable operation of Jira and Confluence to improve team efficiency.

Business DevelopmentConsultingData Integration

No H1B

Security Clearance Required

Responsibilities

Support Jira project setup and configuration for new and existing teams

Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects

Assist with performance troubleshooting and coordinate with vendors as needed

Recommend and implement straightforward automations to improve efficiency

Research and install plugins under the direction of senior team members

Assist with project migrations within a Jira instance

Support data migration activities between environments under the guidance of senior admins

Follow defined data transformation processes and quality checks

Participate in testing and validation of migrated data

Manage user accounts, groups, and permissions according to established security guidelines

Conduct basic training sessions and maintain user documentation

Respond to Jira/Confluence support requests, escalating complex issues when necessary

Communicate system updates or changes to users

Follow established backup and recovery processes for Jira/Confluence

Assist with documentation of procedures and escalation of issues

Document configurations and changes

Contribute to knowledge base articles and FAQs

Share best practices with peers and end users

Stay current on Jira features and updates

Suggest improvements to workflows or configurations

Collect user feedback to recommend enhancements to senior team members

Assist with tool-related project tasks such as backlog setup, reporting, and configuration support

Provide input on timelines and requirements but not own project schedules

Create dashboards and status reports for stakeholders when requested

Escalate blockers or risks to senior admins or project leads

Qualification

Jira administrationConfluence administrationAgile methodologiesData migration techniquesJira automation rulesDashboard creationTroubleshooting skillsWillingness to learnAtlassian certificationAgile certificationITIL certificationCommunication skillsTeam-oriented mindset