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Shiftsmart · 3 months ago

Payments & Partner Experience Specialist

New York City (HQ)

Full-time

Onsite

New Grad, Entry Level

$75K/yr - $110K/yr

Shiftsmart is a rapidly growing labor platform that connects flexible workers with major companies. The Payments & Partner Experience Specialist will focus on enhancing partner experiences by managing payment processes, improving support infrastructure, and driving collaboration across teams.

Computer Software

H1B Sponsor Likely

Responsibilities

Running and Improving our Payment Process: Identify the indicators of a successfully worked shift in order to build a decision tree that leads to high confidence payments decisions; iterate on that process based on new data inputs

Drive Higher Confidence Approvals: Work with product, supply, and marketplace teams to remediate checks that our partners are consistently failing during their shifts

Build and Operate our Partner Support Infrastructure: Run a partner-focused support practice designed to identify and correct issues ahead of payment process

Improve the Partner Experience: Create a feedback loop from partner support data to product, orientation, supply, and marketplace teams in order to alleviate common issues and reduce the incidence of support outreach

Qualification

Data analysisCross-functional collaborationPartner support infrastructureProblem-solvingEmpathyIndependenceResults-drivenHigh ownership

Required

Results-driven: You have a track record of driving outcomes and accomplishing objections, regardless of perceived blockers or setbacks

High Ownership: You're motivated to constantly improve the partner payments and support function, and drive cross-functional change where needed in order to better the partner experience

Analytical: You can size and prioritize issues based on their magnitude; you're able to break down a problem into its component parts, and identity the root cause of partner issues; you can measure the impact of your work on key metrics

Empathetic: You understand the partner experience, and can use that understanding to anticipate and remediate issues that partners are likely to face during their shifts before they become an issue; you're motivated to make the partner experience delightful

Independent: You can take an initiative and run with it, and don't need to be repeatedly shown how to solve the same problems

Benefits

Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)

401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%

Generous, fully paid parental and family leave policies

Pre-tax commuter benefits

Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Company

Shiftsmart

Glassdoor3.1

At Shiftsmart, we're not just shaping the future of labor; we're revolutionizing it.

Founded in 2015

New York , NY, US

51-200 employees

http://www.shiftsmart.com

H1B Sponsorship

Shiftsmart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Richard Saliba

Chief of Staff to the CEO

Pavan Patel

CTO

Company data provided by crunchbase