Apply on Employer Site

Westgate Resorts · 3 months ago

OPC In House Full-Time

Cocoa Beach, FL

Full-time

Hybrid

New Grad, Entry Level

$14/hr - $14/hr

0+ years exp

Westgate Resorts is a leading provider of diverse vacation experiences across the United States. They are seeking an Off Property Consultant (OPC) to promote their resorts by offering discounted tickets and booking services for guests, while ensuring exceptional customer service and maximizing sales opportunities.

CasinoHospitalityResorts

Responsibilities

Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions

Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify

Provide 5-star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard

Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions

Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift

Maintain a professional appearance and work environment at all times with a clean clutter free work station

Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

Qualification

Customer service skillsCommunication skillsCash handlingSales skillsTeamworkPositive attitudeIntegrityWork ethicFlexibility

Required

Excellent communication skills

Integrity

Passion

Work Ethic

Must be outgoing and assertive

Must be able to handle cash and tickets accurately and securely

Enjoy working with tourists

Positive, Self Motivated, and be able to work in a team environment

Excellent face-to-face customer service skills

Will need to be able to overcome objections

Requires a flexible work schedule including mornings, nights, weekends, and holidays

Passionate about genuinely helping clients get a better deal and improving their overall vacation experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization