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Watchmaker Genomics · 3 months ago

Applications and Support Scientist - Molecular Diagnostics

Boulder, CO

Full-time

Onsite

Mid, Senior Level

$83K/yr - $87K/yr

4+ years exp

Watchmaker Genomics is inviting applications for the full-time position of Applications and Support Scientist - Molecular Diagnostics based in Boulder, Colorado. This role is responsible for assisting customers with product selection and education, providing technical support, and driving product adoption through experimental design and execution.

BiotechnologyHealth CareMedical

Responsibilities

Provide remote and in person technical support to molecular diagnostics and other customer segments

Record and track interactions with customers in Salesforce CRM

Design and execute experiments, and analyze resulting data in collaboration with Sales, Marketing, R&D, and Watchmaker customers, with minimal supervision, to develop protocols and applications for and to support products sold to molecular diagnostics and other customers

Generate content for and author customer-facing collateral demonstrating workflows and applications using Watchmaker products

Present technical content to customers remotely and in-person

Attend conferences to provide support to customers, promote Watchmaker products, present technical content to customers, and to learn about industry trends and new technologies where Watchmaker products can be leveraged

Travel to customer sites for trainings and to provide technical support

Contribute to new product development ideation through articulation of customer feedback and identification of unmet customer needs

Qualification

Molecular biology experimentsEnzymology assay developmentNucleic acid detection techniquesScientific communicationTechnical support experienceNGS knowledgeCustomer interaction experience

Required

BA/BS plus 6+ years experience, or MS plus 4+ years experience, or PhD plus 0-2+ years experience

Degree in molecular biology, biochemistry or related field required

Proven ability to execute molecular biology experiments including study design, lab work, and data interpretation with minimal supervision

Proven experience with molecular biology and enzymology assay development and optimization, preferably related to molecular diagnostics

Excellent molecular biology troubleshooting skills

Deep understanding of enzymology and nucleic acid detection techniques including extraction, reverse transcription, PCR, qPCR, isothermal amplification (RCA, RPA), reporter assays, etc

Understanding of key performance indicators of clinical diagnostics assays including LOD, sensitivity, specificity, etc

Strong scientific communication skills. Comfortable with public speaking