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D2L · 2 months ago

Solutions Engineer, Higher Education (US based applicants)

United States

Full-time

Remote

Mid Level

$85K/yr - $110K/yr

3+ years exp

D2L is a cloud company that is modernizing education and building the Future of Work. As a Solutions Engineer, you'll support the sales process by becoming an expert in D2L products and services, conducting needs analysis sessions, and preparing persuasive product demonstrations for a variety of audiences.

E-LearningEdTechEducationMobile

Culture & Values

Responsibilities

Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit

Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment

Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary

Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations

Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require

Provide feedback to product management teams regarding use cases and trends in the field

Create technical documentation and materials as required for your prospects

Be the conduit through which internal SMEs are contacted and engaged in sales opportunities

Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST

Engaging in proposal writing - review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses

Qualification

Brightspace expertiseEducational technology knowledgeNeeds analysisPresentation skillsProposal writingEngagement skillsTechnical documentationWriting skills

Required

3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively

Experience in a higher education institution in an edtech role will be advantageous

Comfort with other learning management systems and other learning platforms that might integrate with the LMS

Have a deep interest in education and educational technology including familiarity with technology ecosystem and the LMS

Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders

Be highly engaging in person and virtually

Must have excellent writing and comprehension skills

Be able to work remotely in a professional manner

Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST

Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision