Customer Service Associate jobs in United States
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Floor & Decor · 4 hours ago

Customer Service Associate

positionTomball, TX
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level

Floor & Decor is seeking a Customer Service Associate who will serve as the first and final interaction for customers. The role involves providing excellent customer service, processing transactions, and ensuring a positive shopping experience for every customer.

Home DecorHome ImprovementRetail

Responsibilities

Greet every customer in a helpful and courteous manner
Connect with customers, ask about their projects, recommend our products and excite customers about their purchase
Provide above and beyond customer service and exceed customer expectations
Demonstrate and understand compliance of the company’s safety processes
Act and work in a manner consistent with the company’s core values
Process customers at checkout using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Open and close registers
Follow established cash, check and credit card acceptance procedures
Answer the telephone according to the company guidelines
Stock, tag and display merchandise as required
Be able to create price tags and merchandise signs

Qualification

Customer service experienceBasic math skillsFriendlyEnthusiasticHonestAccountableHard-working

Required

Must be 18 years or older
Knowledge of basic math skills
Customer service experience
Potential travel to other stores for support

Benefits

Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Company

Floor & Decor

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Glassdoor3.6
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Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories.
dateFounded in 2000
location
Smyrna, Georgia, USA
people-size10001+ employees
web-link
https://www.flooranddecor.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2017-04-26IPO
2010-11-29Acquired

Leadership Team

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Bryan Langley
Executive Vice President and Chief Financial Officer
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John Adamson
SVP and Chief Information Officer
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Recent News

MarketScreener
Floor & Decor Announces Grand Opening of Dearborn, Michigan Store
2025-12-26
Media Post
Floor & Decor Taps iProspect As Media AOR
2025-12-12
Business Wire
Floor & Decor Announces Grand Opening of Vancouver, Washington Store
2025-11-21
Company data provided by crunchbase