NEOGOV · 4 months ago
Knowledge Management - Management Analyst 3
Thurston County – Tumwater, WA
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $81K/yr
2+ years expNEOGOV is seeking a Knowledge Management - Management Analyst 3 to join the Department of Retirement Systems. This role involves researching, designing, creating, and maintaining role-based content for a centralized Knowledge Management System as part of a multi-year modernization project. The successful candidate will collaborate with teams to capture complex business knowledge and ensure the ongoing effectiveness of knowledge management content.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Researching complex business process and procedure information and evaluating the pre- and post-conditions and business context (who, why, when and how)
Determining the best way to write business procedures for each audience and modality, ensuring conformance to style guidelines for all content types
Participating in collaborative content development sessions; facilitating content review with business owners and team members to ensure operational needs are met
Writing and proofreading knowledge management content, ensuring the accurate representation of business and customer needs
Enhancing knowledge management materials through the strategic use of visuals, graphics, lists, video, etc., to improve accessibly and increase comprehension
Shepherding content through the content authoring cycle, establishing deliverable dates, scheduling working sessions, and maintaining active communication
Establishing and maintaining regular two-way communication with business owners, team members, and the project team
Providing writing, editing, and design support to other content authors to ensure consistent quality, and alignment with agency standards
Publishing approved training content packages (text, media, hyperlinks) in approved modalities
Contributing to the management of training and knowledge management repositories and governance activities to promote standardization and clarity
Design evaluation strategies, evaluate user feedback and content metrics, and recommend and implement enhancements/changes to improve effectiveness
Qualification
Required
Proven experience performing technical writing responsibilities, including technical communications, research, productivity tools, and content management systems. This experience is typically gained from two (2) years of professional experience. An associates degree or higher in technical communication or technical writing certification may substitute for up to one year of experience
Proven experience in identifying problems, analyzing business, management or technology needs to facilitate change in organizations business, management, or technology services; organizational development, process improvement or managing change. This experience is typically gained from two (2) years of professional experience. A bachelor's degree or higher in business administration, public administration, organizational development, or closely related field may substitute for the two years of experience
Demonstrated experience in planning, supporting, or implementing business process improvement or organizational change efforts. This experience is typically gained from two (2) years of professional experience
Strong written and verbal communication skills
Excellent critical thinking skills
Demonstrated ability to create and/or interpret complex business process maps
Demonstrated ability to clearly explain complex ideas
Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2016 or newer)
Demonstrated proficiency in the following competency areas: Customer Focus, Researching and Gathering Information, Analysis, Communication, Functional and Technical Skills, Managing Change, Commitment to Diversity
Benefits
Membership in the Public Employees Retirement System
Health, dental and vision coverage
Participation in the Deferred Compensation Program
Flexible work schedules
Infants at Work Program
Tuition reimbursement
Opportunities for professional growth
Access to LinkedIn Learning
Commitment to team member safety and wellness
Community involvement and charitable giving opportunities
Commute Trip Reduction Program
Free Parking & and EV Chargers available
Employees and their families are covered by medical (including vision), dental and basic life insurance
Staff are eligible to enroll each year in a medical flexible spending account
Employees are also covered by basic life and long-term disability insurance
Dependent care assistance
The Washington State Employee Assistance Program
State Employees are members of the Washington Public Employees' Retirement System (PERS)
Employees also have the ability to participate in the Deferred Compensation Program
All state employees are covered by the federal Social Security and Medicare systems
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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