Auctane · 2 days ago
Major Account Manager
Jacksonville, FL
Full-time
Hybrid
Mid, Senior Level
4+ years expAuctane is a company passionate about helping businesses meet their mailing and shipping needs. The Major Account Manager will be responsible for managing and growing relationships with top shipping clients, ensuring customer satisfaction, and driving revenue growth within an assigned portfolio of accounts.
E-CommerceLogisticsSoftware
Responsibilities
Manage a strategic book of business
Annually increase portfolio revenue
Prepare an annual plan for each assigned managed account to grow USPS volume
Conduct quarterly QBR’s with assigned managed accounts
Introduce new technologies, products and features
Increase the profitability of each account
Take ownership of the customer experience post-sales
Identify growth opportunities within the client base
Develop multi-layered relationships in each account
Understand and align with the growth plans of the business
Build strong internal and external customer relationships
Act as the key point of contact (POC) for assigned customer’s day-to-day needs
Provide customer profiles to executive management
Effectively negotiate issues that may arise to retain and grow the volume
Be an industry expert and advocate
Be a product expert and communicate the value in new products/features and to assigned accounts
Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned account
Qualification
Required
Bachelor's degree preferred
Minimum of Four (4) years' field sales experience required
Minimum of Two (2) years' relationship management experience
Excellent verbal and written communication skills
Strong professional presence; comfortable working with C-level
Strong customer relationship management skills
Strong analytical and organizational skills
Proven ability to be a strategic problem solver
75% travel required
Preferred
Small parcel shipping and/or eCommerce industry experience desired
Working knowledge of Microsoft Office applications
Salesforce experience is a plus
Benefits
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
Auctane Roof Top Happy Hours
Flex Time Off policy
12 paid holidays for all of our US employees
401k employer matching program
Annual merit reviews to recognize and reward your hard work and achievements
Company events
Attractive office space in the heart of central Austin, Texas (free drinks, snacks)
Weekly catered lunches at our office
Health and Wellness: Choose from different options that include medical, dental, and vision plans
Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
Employee Assistance Program. We offer up to 8 free mental health sessions
Gym discounts to help you stay fit and healthy
Education reimbursement to all employees
Employee Referral Program
Company
Auctane
Auctane is a team of shipping and software experts with a passion for helping merchants fulfill their most audacious dreams.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Credit
2021-10-01Acquired
2021-07-01Debt Financing
Leadership Team
Albert Ko
Chief Executive Officer
Nick Ciubotariu
Chief Technology Officer
Recent News
2025-11-27
2025-10-23
Company data provided by crunchbase