Keffer Automotive Group · 3 months ago
Finance Manager
Huntersville, NC
Full-time
Onsite
Mid LevelKeffer Automotive Group is seeking a Finance Manager to oversee financial operations and enhance customer satisfaction. The role involves managing finance and insurance products, ensuring accuracy in paperwork, and maintaining positive relationships with finance sources and customers.
Retail
Responsibilities
Devote himself/herself to insuring satisfaction to customers
Determine management, production and quality requirements by asking questions and listening
Attend Company Meetings As Required
Maintain a follow-up system that encourages follow through with assigned projects
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Understand the terminology of the business and keep abreast of technology changes in products and services
Know and understand the federal, state and local requirements which govern the company’s business
Follow lawful directions from supervisors
Understand and follow work rules and procedures
Participate in performance management
Interact well with others and be a positive influence on employee morale
Uphold the company’s non-disclosure and confidentiality policies and agreements
Work evening, weekend and holiday work hours as required
Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals
Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration
Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department
Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information
Maintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requested
Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associations
Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniques
Use effective problem solving skills to regularly review departmental activities
Create and maintain positive working relationship with multiple finance sources, factory, and others
Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customers
Provide clear and direct supervision of the finance office operational activities related to providing insurance, finance, and extended service programs
Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed
Actively support overall company procedures and policies and uphold the dealer’s philosophy
Interact effectively and actively in cross-funtioning with all departments, with particular emphasis on the Service Manager and Sales Department
Be a liaison to all departments in issues regarding Finance and Insurance
Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibiting a positive attitude, empathy, and our dedication to making the experience positive for our customers
Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership
Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership
Exemplify commitment to the dealership’s philosophy of excellent service for all customers, providing an example to other dealership employees
Qualification
Required
NC Notary preferred
Able to qualify for a NC Sales License
Ability to complete paperwork accurately and stack a deal in order as required by the dealership
Ability to read and comprehend instructions and information
Professional personal appearance
Excellent communication skills
Ability to meet company's production and quality standards
Superior communication skills
Valid state insurance licence
Able to interact and get along with all customers
Experience with F&I product sales, or able to efficiently learn product information
Spend time indoors in air-conditioned areas
Sitting on a regular basis
Standing on a regular basis
Walking on a regular basis
Bending, twisting and/or stooping infrequently
Kneeling and/or Squatting infrequently
Lifting 25 lbs to 50 lbs infrequently
Reaching and/or lifting overhead infrequently
Climbing stairs
Repetitive hand/finger movement on a regular basis
Grasping/grabbing with hands infrequently
Pushing and Pulling infrequently
Devote himself/herself to insuring satisfaction to customers
Determine management, production and quality requirements by asking questions and listening
Attend Company Meetings As Required
Maintain a follow-up system that encourages follow through with assigned projects
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Understand the terminology of the business and keep abreast of technology changes in products and services
Know and understand the federal, state and local requirements which govern the company's business
Follow lawful directions from supervisors
Understand and follow work rules and procedures
Participate in performance management
Interact well with others and be a positive influence on employee morale
Uphold the company's non-disclosure and confidentiality policies and agreements
Work evening, weekend and holiday work hours as required
Perform all rate quotations
Present paperwork to and acquire approval from finance sources on all finance deals
Keep current files of active insurance and financial agencies
Maintain a Finance and Insurance logbook
Maintain monthly penetration reports on finance penetration
Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department
Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork
Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information
Maintain budget and internal controls along with a dependable system of accounting
Set and achieve monthly sales objectives and goals
Provide reports, as requested
Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service
Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base
Actively use sales techniques
Use effective problem solving skills to regularly review departmental activities
Create and maintain positive working relationship with multiple finance sources, factory, and others
Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles
Actively cross-sell accessories, parts, and ready to ride products to customers
Provide clear and direct supervision of the finance office operational activities related to providing insurance, finance, and extended service programs
Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed
Actively support overall company procedures and policies and uphold the dealer's philosophy
Interact effectively and actively in cross-functioning with all departments, with particular emphasis on the Service Manager and Sales Department
Be a liaison to all departments in issues regarding Finance and Insurance
Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service
Handle all customer complaints courteously and efficiently, exhibiting a positive attitude, empathy, and our dedication to making the experience positive for our customers
Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership
Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers
Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership
Exemplify commitment to the dealership's philosophy of excellent service for all customers, providing an example to other dealership employees
Company
Keffer Automotive Group
Improving Lives! @ Keffer Auto A Driving Part of Charlotte Since 1974! We Achieve our Personal and Professional Goals when we Do the Right Things the Right Way for the Right Reasons.
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steven Suggs
CRM MGR/Partner
Company data provided by crunchbase