University of Rochester Medical Center · 4 months ago
Crisis Specialist Sr,Psych
Rochester, New York Metropolitan Area
Full-time
Onsite
Mid, Senior Level
$20.31/hr - $27.42/hr
3+ years expThe University of Rochester Medical Center is committed to fostering an inclusive and welcoming culture. They are seeking a Senior Crisis Specialist to function as a mentor to the Crisis Specialist staff, coordinate mobile crisis teams, and provide support to patients in mental health crises within the community.
EdTechEducationHealth CareMedical
Responsibilities
Senior Crisis Specialists coordinate the dispatching of Mobile Crisis Teams in the community to ensure all areas of need are covered
Responsible for use of independent judgement to determine acuity of crisis referrals in order to dispatch teams accordingly
Responsible for making contact with teams in the field to allocate resources appropriately
Troubleshoots and solves problems proactively and as they arise
Senior Crisis Specialists assist in the training and mentoring of staff including support in interviewing, training, and on-site support
Provides patients and family members’ emotional and tangible support, advocacy and linkage to resources via phone and/or person
Responsible for facilitating the referral process
Confers with other community agencies, Therapists, and law enforcement agencies as necessary
Enhances patient efforts in receiving Medicaid and other social services
Provides support and education to families and agencies involved with the patient in psychiatric crisis
Promotes and ensures continued staff education around multicultural factors, which affect care and treatment of patients
Assists in all planning regarding food, shelter or transportation for patients
Responds to patients in mental health crisis at off-site locations in homes, group homes and other settings
Communicates with home base, i.e. estimated time of arrival, current location of team, additional support required, etc
Interviews patients and families in concert with Crisis Therapist
Confers with other community agencies, Therapists, and law enforcement agencies as necessary at the request of the Crisis Therapist
Participates in education and training for provision of services to patient in psychiatric crisis
Visits patients in their community setting to assess their progress toward meeting the goals of the care plan and to monitor compliance with the treatment plan
Teaches, guides, and assists patients and family members to insure their clear understanding of the patient's needs and expectations of the specific care plan
Makes recommendations to mental health professionals regarding treatment plans
Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources
Participates on a rotational basis in on-call group during evening/weekend hours
Responds, as necessary, after hours to psychiatric crises in the community
Other duties as assigned
Qualification
Required
Associate's degree in a human services related field
3 years of experience in human services
Or equivalent combination of education and experience
Ability to analyze complex problems and formulate evidence-informed plans, solutions and courses of actions
Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization
Must possess valid New York State Driver's License and a satisfactory driving record
Preferred
Experience in a psychiatric crisis or emergency setting
Ability to speak Spanish, Vietnamese or be fluent in American Sign Language
Company
University of Rochester Medical Center
The University of Rochester Medical Center is one of the top academic medical centers in the country and the only one in our area.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David H Klein
Special Advisor to the Medical Center CEO and Professor, Public Health Sciences
Michael F. Rotondo MD FACS
CEO University of Rochester Medical Faculty Group
Recent News
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