Unwrap · 3 months ago
Customer Success Engineer
Santa Barbara
Full-time
Onsite
Entry, Mid Level
$60K/yr - $90K/yr
2+ years expUnwrap is a fast-growing company on a mission to fill the world with products people love, helping companies collect and process feedback effectively. They are seeking a Customer Success Engineer who will provide personalized support, troubleshoot technical issues, and create resources to enhance user experience while collaborating with various teams to relay feedback and advocate for user needs.
Artificial Intelligence (AI)Machine LearningNatural Language Processing
Responsibilities
Provide personalized support to a wide range of customers—from startups to Fortune 500 companies
Troubleshoot and resolve technical issues
Work closely with product and engineering teams to scope ambiguous solutions
Create clear and helpful resources such as guides, FAQs, and best practices
Collaborate closely with teams across Unwrap, relaying feedback and advocating for user needs
Contribute to ongoing improvements to our platform
Qualification
Required
You have 2+ years of experience in technical support, customer support engineering, or a related role—ideally in SaaS or AI-driven products
You're comfortable reading technical documentation, working with APIs, and can get around a database
You have SQL experience and can read or write basic python scripts
You're a strong communicator who can break down complex ideas for both technical and non-technical audiences
You love solving customer problems. You are curious, empathetic, and able to handle challenging situations with grace
You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience
You are always thinking big picture and are proactive about using insights to drive improvements at scale
Located in or willing to relocate to Santa Barbara and excited about working in-person
Benefits
Significant, potentially life-changing equity.
Company
Unwrap
We are redefining the relationship between users and builders by enabling better communication that leads to exceptional products.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15.22MKey Investors
Scale Venture Partners
2025-01-22Series A· $12M
2022-07-26Seed· $3.22M
Leadership Team
Ryan Millner
Co-founder and CEO
Ashwin Singhania
Co-Founder
Recent News
thesaasnews.com
2025-01-31
Company data provided by crunchbase