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Leidos · 2 weeks ago

Senior AWS Connect Developer

Baltimore, MD

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $195K/yr

8+ years exp

Leidos is seeking a Senior AWS Connect Developer to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. The role involves designing, developing, and implementing AWS Connect processes to support client processes and enhance existing operations.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

U.S. Citizen Only

Responsibilities

Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes

Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications

Support and enhance existing processes based on new requirements or upgrades

Facilitate requirements gathering, review and document requirements

Design and develop solutions within the ServiceNow environment

All other duties as assigned or directed

Qualification

AWS ConnectAWS CloudNode.jsPythonJavaIVRACDSkill-Based RoutingLambdaLexNLPDynamoDBCommunicationTeam collaborationProblem solvingAttention to detail

Required

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field and 8 years of experience. Additional years of experience may be substituted in lieu of degree

7 years of experience working with large enterprise framework

7 years of hands-on experience working with AWS Cloud platform

3 years of hands-on experience working with Amazon Connect

3 years of experience using Node.js, Python or Java for development

3 years of experience in designing call routing & messaging

Excellent interpersonal and communication skills

Must be able to obtain and maintain a Public Trust. Contract requirement

Solid AWS Cloud and AWS Connect Developer experience

Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat

Experience with process flow documentation creation

Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics

Strong verbal and written communication skills