HEICO ยท 3 months ago
Desktop Support Engineer II
Princeton, FL
Full-time
Onsite
Mid Level
3+ years expHEICO is seeking an experienced Desktop Support Engineer II to work at their Silver Wings Aerospace facility in Princeton, Fl. This role involves providing advanced technical support for hardware, software, and network-related issues, ensuring optimal end-user experience and efficient operation of desktop systems.
AerospaceElectronicsManufacturing
Responsibilities
Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems
Deploy, configure, and maintain desktop hardware, operating systems and software applications
Support and manage user accounts, including rights, security, and system groups, using Active Directory
Manage and track incidents and service requests in a ticketing system and document resolutions
Assist and mentor junior support staff in resolving complex issues and adhering to best practices
Participate in IT projects, providing technical expertise and contributing to system improvements
Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure
Qualification
Required
Associate's degree and three years related experience and/or training; or equivalent combination of education, certifications, and experience
Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems
Deploy, configure, and maintain desktop hardware, operating systems and software applications
Support and manage user accounts, including rights, security, and system groups, using Active Directory
Manage and track incidents and service requests in a ticketing system and document resolutions
Assist and mentor junior support staff in resolving complex issues and adhering to best practices
Participate in IT projects, providing technical expertise and contributing to system improvements
Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure
Knowledge of: Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers
Effective interpersonal skills to work with internal and external customers
Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job
Is occasionally required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, crawl, and climb or balance; and lift up to 35 pounds
Is regularly required to sit and use hands to finger, handle, or feel
Is frequently required to talk or listen
Works in moderate noise levels
Travel up to 10%
Company
HEICO
Heico is an aerospace, industrial, defense, and electronics company.
10001+ employees
H1B Sponsorship
HEICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-01-03IPO
Leadership Team
Adam Bentkover
Vice President of Acquisitions
Recent News
2025-12-24
StreetInsider.com
2025-12-22
Investor's Business Daily
2025-12-21
Company data provided by crunchbase