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Valcourt Group · 3 months ago

Office Manager- Client Support Manager (69440)

Atlanta, GA, USA

Full-time

Onsite

Mid Level

Valcourt Group is a company seeking an Office Manager- Client Support Manager to oversee daily office operations and ensure efficient functioning. The role involves managing administrative staff, coordinating meetings, overseeing budgets, and supporting employees with various tasks while maintaining a positive work environment.

Building MaintenanceBuilding MaterialConstructionReal EstateService Industry

Senior Management

Responsibilities

Oversees daily office operations to ensure smooth, efficient functioning by managing administrative staff, coordinating meetings and events, ordering supplies, overseeing budgets, and supporting employees with administrative tasks

Establishing office procedures

Managing facilities

Handling correspondence and vendor relations

Ensuring a positive work environment

Complete all data entry and changes and ensure proper tracking

Complete all requested tasks in Salesforce daily

Ensure that contact information for people in Salesforce is as accurate as possible

Assist GM with the renewal process every month as needed

Track all close wons, cancellations, changes on the Sales Report

Bill work orders daily

Ensure Data Table 2 is up to date daily and inform GM of any problem sites

Ensure that billing information is correct for each WO before it is pushed through to NetSuite

Run non-return service ticket list on Tuesdays and Fridays and send to the managers

Ensure that WO’s are turned in as soon as each job is complete

Review incoming contracts for clients to ensure they match what is in Salesforce

Request certificates of insurance as required by customer

Send contract to GM for execution

Create and maintain a tracking spreadsheet for all contracts returned

Ensure that the executed contract is returned to Valcourt in a timely manner, reaching out to clients on a regular cadence until we get them back

Ensure that all contracts are filed properly in the building folders and on the opportunity in Salesforce

Schedule WO’s and communicate with clients as needed for portions of the schedule that you are responsible for

Maintain and update the entire schedule when the Scheduling Manager is out of the office

Answer all incoming calls in a courteous and professional manner, assess the caller’s needs and direct them to the appropriate person

Order office supplies when necessary

Responsible for upkeep of all office equipment, ensuring that they are running effectively and troubleshooting problems when necessary, sometimes coordinating with IT Director

Create and maintain tracking spreadsheets for both franchise auto insurance policies, GPS systems and worker’s compensation policies

Alert General Manager and others when needed of any upcoming expirations of franchise policies

Create and maintain a tracking system for all Valcourt resell items to the franchises

Provide organization and planning for any company events, meals, and special visits

Work in conjunction with the operations team to plan the holiday party

Be the main point of contact for all service providers that the office needs