Tiffany & Co. · 2 weeks ago
Senior Analyst, Technical Services
Whippany, NJ
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $137K/yr
6+ years expTiffany & Co. is seeking a Senior Analyst for their Technical Services team to provide project management and technical support for America's retail operations. The role involves managing technology delivery for new locations and renovations, vendor management, and ensuring IT standards are met through collaboration with various teams.
JewelryPrecious MetalsService Industry
Responsibilities
Manage the delivery of Infrastructure technology including regional equipment upgrade programs related to but not limited to the delivery of:
Network Router, Switches and Firewalls
Retail Servers and Appliances
Point of Sale systems
PC hardware\Printer
Telephone Systems
New Technologies and Applications
Manage the procurement, staging & implementation, and Change process for all retail technology including new store sites, expansions, and relocations. This includes but is not limited to:
Requirements gathering, documentation and Communications
Tracking project schedules, managing budgets and invoices
Technology procurement, staging, and installation at the location
Release and Change Management
Vendor management and execution
Coordinate with cross-functional departments on the planning and execution of project work and service delivery through the America’s region. Through partnership with engineering and application teams, facilitate the delivery and execution of portfolio standards
Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors
Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs
Qualification
Required
6-8+ years experience in project and/or IT support & services function including project activities
2+ years experience with Network Administration including Cisco\Meraki
Ability to build and maintain business partnerships
Ability to approach technical challenges from a business perspective
Ability to perform basic financial analysis
Strong analytical and problem solving skills
Strong project management and planning skills
Highly self-motivated and able to work with little day to day supervision
Strong interpersonal, written and oral communication skills, with focus on attention to detail
Preferred
Bachelors degree in IT or equivalent certifications
Experience with Cisco/Meraki Switching, Routing, Wireless
Circuit installation (Internet/DIA/Broadband)
IP addressing (Subnetting and assignment)
Mid-level cabling
Strong presentation skills
Experience with Windows 10, Office Suite including O365
Experience with Virtualization technology (VMWARE, HYPER-V)
Experience with Active Directory and User\Endpoint Management Administration
Experience with Printer Management
Company
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones.
10001+ employees
H1B Sponsorship
Tiffany & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (19)
2022 (18)
2021 (25)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-11-25Acquired
1987-05-15IPO
Leadership Team
M
Matthieu Garnier
President & CEO - North America
Christopher Kilaniotis
Senior Vice President Strategic Business Development
Recent News
2025-12-20
Company data provided by crunchbase