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Mister Sparky Electric · 3 months ago

Entry Level Dispatcher

Lowell, AR 72745

Full-time

Onsite

New Grad, Entry Level

Mister Sparky Electric is a trusted brand in electrical service, seeking an Entry Level Dispatcher to coordinate service calls and support field technicians. The role involves managing schedules, responding to customer requests, and ensuring timely resolution of electrical service issues in a fast-paced environment.

Commercial

Responsibilities

Assign/dispatch field technicians to service calls based on location, urgency, availability, and skills

Communicate with technicians to confirm arrival times, job details, and any changes

Inform customers about service windows, delays, or changes in schedule

Reschedule or adjust appointments as needed, coordinating with customers and technicians

Maintain accurate records, job status, customer interactions, and technician requests

Provide customer service—answering questions, managing expectations, escalating issues when required

Receive incoming service requests via phone, email, or online forms; log details accurately

Learn and follow company policies, safety guidelines, communication protocols

Qualification

Dispatching softwareCustomer serviceVerbal communicationWritten communicationMultitaskingOrganizational skillsInterpersonal skills

Required

Strong verbal and written communication skills

Basic computer skills; ability to learn and use dispatching / scheduling software

Able to multitask, stay organized, and handle changing priorities

Reliable attendance, punctuality, and professionalism

Good interpersonal skills—team player mindset

Ability to pass background check and drug screening

Preferred

Previous experience in customer service or dispatch roles

Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar)

Some experience handling phone calls in a busy environment

Knowledge or interest in electrical / home service industry (but not required)

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Opportunity for advancement

Performance bonuses or incentive pay

Health, dental, vision insurance options (if full‑time)

Paid time off / holidays

401(k) or retirement plan

Opportunities for advancement

Company

Mister Sparky Electric

Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors.

Founded in 1998