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Brown University Health · 3 months ago

Surgical Scheduling Coord

Providence, RI

Full-time

Onsite

Mid Level

$18.66/hr - $30.77/hr

3+ years exp

Brown University Health is seeking a Surgical Scheduling Coordinator to perform a variety of surgical scheduling duties within multiple hospital operating rooms. The role involves coordinating and scheduling surgeries, obtaining medical clearance, and ensuring effective communication with patients and medical staff.

EducationHealth CareMedicalUniversities

Responsibilities

Demonstrates competency, individually and as part of the team, in performing surgical coordinating duties

Demonstrates discretion when interacting with patients

Coordinates and schedules elective and urgent surgeries for the physician practice, according to guidelines established by the hospital(s)

Utilizes surgical block time whenever possible

Releases assigned blocks when requested by physician or may request surgical time outside of block time

Coordinates surgical assist cases

Responds to questions regarding the physician’s operating (OR) schedule; communicates hospital policies and procedures to physician and practice personnel

Communicates any schedule changes with the OR, PAT, and Physicians

Uses designated computer software and forms to schedule all surgical cases to be performed

Obtains medical clearance from the appropriate physician

Verifies insurance

Collaborates with hospital surgical services, hospital financial counselors, etc

Provides demographics and insurance information for all casesdmissions to hospital financial counselors to perform pre-admission approval

Obtains authorizations and referrals as required

Schedules appointments and testing within established guidelines, including: pre-admission testing, pre- and post-operative appointments in the practice, anesthesia consult

Responsive to patient and provider requests and needs

May collect cash and post payments where applicacble

Acts as liaison for patients with special needs

Check office and surgery schedule daily

Monitors physician privileges to ensure that admitting privileges are current

Informs physicians whose privileges are suspended that admission cannot be accepted until notification from Health Information Services department

Attends and participates in staff meetings

Maintains quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives

Performs other related duties, as assigned

Follow up on customer calls for cosmetic services

Thorough understanding of all cosmetic services

Educate patients about cosmetic options during phone inquiries

Educate and update department staff about current services

Discuss surgery costs with patients and facilitate with surgery dates

Follow up with patients after initial consultation

Develop a list for patients for future follow-up

Support patient needs and expand relationships with existing clientele

Schedule surgery efficiently, working with hospitals, physicians, patients and staff

Surgical confirmation phones calls

Provide patients with pre and Post operation dates and processes

Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers, and providers

Maintain an up-to-date price list for all cosmetic and Laser procedures in addition to over the counter products /control inventory

Maintain great report with the surgical sites and staff

Maintain an up-to date portfolio for the physicians and providers in the plastic surgery to be used for reference by patients

Maintain a brochure/pamphlet for the services providers

Maintain marketing materials for patient handouts and mailing

Travel to surgical locations for patient/surgeon assistance if need be

Qualification

Surgical schedulingMedical terminologyCustomer serviceOrganizational skillsCultural sensitivityCommunication skillsLeadership skills

Required

High school diploma or equivalent required

Proficient personal computer skills

Must demonstrate excellent written and oral communication skills as well as effective prioritization and organizational skills

Knowledge of medical terminology

Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process

Minimum of 3 years experience as a surgical scheduler in a physician's office

Experience should demonstrate effective organizational, leadership and communications skills and willingness to function as resource to the practice staff

Healthcare environment such as acute care hospitals, physician offices and ancillary healthcare enterprises

Works with medical equipment and has direct patient contact

Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing