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Brown University Health · 1 month ago

MG Patient Financial Service Rep

North Dartmouth, MA

Full-time

Onsite

Mid Level

$18.66/hr - $30.77/hr

3+ years exp

Brown University Health is focused on providing quality financial services to patients. The Patient Financial Service Rep is responsible for managing financial tasks, assisting patients with billing inquiries, and ensuring accurate insurance information for billing reimbursement.

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Responsibilities

Review schedule of upcoming patients 3 days prior to scheduled visit

Flagging patients that will potentially need to be directed to business representative area

Contact patients on past due balances when scheduled to be seen at specific site

Counsel patients and families regarding financial issues with insurance and verify eligibility

Be available for patients that experience billing problems, provide appropriate coaching, counseling, direction and resolution

Assist with any questions patients may have and call insurance representative at billing office regarding any issues that deem necessary

Call patients for collection purposes as a segment of the aged trial balance report

Maintain insurance information in system ensuring prompt reimbursement for claims

Work closely with billing office for transfers, re-bills of services and relay findings

Have access to internet for insurance verification, access to the billing segments of Versyss and Versyss passwords

Keep Supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken

Project a favorable image of Hawthorn Medical Associates to promote its aims and objectives and enhance public recognition and acceptance of all its areas of endeavor

Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position

Perform other duties and responsibilities as required or requested with prior approval from Director of Patient Business Services

Qualification

3rd party liability billingCustomer service experienceHealthcare industry knowledgeInterpersonal skillsCommunication skillsOrganizational skillsSelf-motivated