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Synthesia · 5 hours ago

Solutions Consultant - NYC

New York, United States

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $90K/yr

Synthesia is a fast-growing startup on a mission to simplify video production for everyone. The Solutions Consultant will develop and execute training strategies, create engaging content, and drive product adoption to enhance customer onboarding and success metrics.

Artificial Intelligence (AI)Content CreatorsGenerative AISoftwareVideoVideo Editing

Responsibilities

Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days

Define and build the customer onboarding process, ensuring it is seamless and efficient

Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption

Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc

Define success measures and drive metrics for product adoption and engagement

Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives

Qualification

Customer onboardingCustomer educationTraining strategy developmentProject managementCross-functional collaborationContinuous improvementCommunicationCreative mindsetInterpersonal skills