JFrog · 3 days ago
Senior Technical Success Manager
Atlanta, GA
Full-time
Hybrid
Senior Level
$150K/yr - $160K/yr
7+ years expJFrog is a company reinventing DevOps to help the world’s greatest companies innovate. The Senior Technical Success Manager will oversee the customer journey, ensuring adoption and satisfaction while collaborating with internal teams to address customer needs.
Developer ToolsDevOpsEnterprise SoftwareSoftwareWeb Development
Hiring Manager
Erick Supnet
Responsibilities
Own the customer journey, driving happiness, adoption, and value realization from JFrog products, while ensuring customer retention, satisfaction, and adoption
Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan with clear metrics addressing both immediate and future customer needs
Build trusted advisor relationships with customer executives, understanding their evolving strategy, industry trends, and shaping success plans accordingly. Act as the ‘voice of the customer’ to provide feedback to senior management and internal teams
Proactively monitor customer health, user trends, and identify risks. Leverage CRM tools (e.g., SFDC, JIRA) to track progress and recommend actions to drive adoption and mitigate risks
Conduct Business Reviews (e.g., QBRs) that focus on proving ROI and identify any potential risks and help increase customer adoption of key platform features and best practices to maximize ROI
Serve as a strategy and business partner and building champions within the customer’s organization to advocate for the platform
Maintain deep product knowledge, stay current with CI/CD technology trends, and manage communication channels across departments to ensure customers' evolving needs are met effectively
Qualification
Required
Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company
Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers
Knowledge of DevOps and DevSecOps practices and familiarity with CI/CD tools (e.g., GitHub, Jenkins, Artifactory, Maven, Docker) in software development and delivery
Strong problem-solving, communication, and interpersonal skills with proven ability to build rapport and trust with all stakeholders including C-suite executives
Analytical mindset with the ability to interpret data and provide actionable insights
Self-motivated, detail-oriented, and able to manage competing priorities in a fast-paced environment
Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth
Benefits
Equity package of restricted stock units (RSU)
Participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more
Company
JFrog
JFrog provides software developers with a binary repository management solution.
1001-5000 employees
H1B Sponsorship
JFrog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (11)
2022 (21)
2021 (10)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$226.5MKey Investors
Insight PartnersDell Technologies CapitalGemini Israel Ventures
2020-09-16Post Ipo Equity
2020-09-16IPO
2018-10-04Series D· $165M
Leadership Team
Shlomi Ben Haim
Co-Founder and CEO
Fred Simon
Co-Founder and Chief Architect
Recent News
2026-01-06
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2026-01-05
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Company data provided by crunchbase