Axle · 3 months ago
Customer Solutions Engineer
New York, NY, US
Full-time
Onsite
Senior Level
$150K/yr - $180K/yr
6+ years expAxle is building a universal API for accessing insurance data, making it easier for companies to connect to their users' insurance information. The Solutions Engineer will bridge technical solutions and customer success throughout the customer journey, collaborating with various teams to design and implement tailored solutions, thereby directly impacting customer satisfaction and adoption.
B2BDeveloper APIsFinTechInsurTech
Responsibilities
Own the overall relationship with clients: identify key stakeholders, build relationships with influencers and core teams, and develop expertise in clients’ technology, processes, and how they integrate Axle
Proactively project manage Axle’s role in enterprise implementations, coordinating stakeholders, managing timelines, and tracking deliverables with Fortune 500 companies and partners
Oversee customer onboarding and configuration; act as the primary point of contact post-sales, nurturing relationships and providing world-class support
Participate in design sessions with clients to deeply understand their needs, design how Axle will fit into their product and workflow, and define the people, process, and technology required to bring client solutions to life
Act as the voice of the customer by gathering, analyzing, and synthesizing insights to influence and prioritize product enhancements
Maintain and expand our knowledge base, API documentation, and other solutions resources
Help lay the foundation for the Solutions organization, growing into a trusted technical advisor who provides consultative guidance on Axle and industry best practices as clients build and scale their applications
Qualification
Required
5+ years of experience in Technology Consulting, Solutions Engineering, Sales Engineering, or other customer-facing engineering roles
Elite project management skills and proven ability to lead complex customer implementations, driving projects to completion while keeping stakeholders and internal teams aligned
Strong customer-facing presence, even when working with challenging stakeholders
Exceptional communication skills, with the ability to translate complex technical concepts for diverse audiences
Strong problem-solving skills and creative thinking
An insatiable curiosity — always asking why and eager to dig deep into how things work
Ability to quickly understand a new business, industry, or process and get up to speed fast
A humble attitude and willingness to dive into the weeds
Solid understanding of RESTful APIs, cloud services, and modern architectures
Self-motivated, adaptable, and thrives in a fast-paced, dynamic startup environment
Preferred
Working knowledge of node/javascript, the ability to build your own tools and/or query data using SQL
Previous experience in insurance, fintech, or related industries
A strong background in fintech and/or API services
Benefits
Great compensation and equity
Full benefits
Unlimited time-off
Annual team offsite
Company
Axle
Axle is Plaid for insurance - a universal API for insurance data.
2-10 employees
H1B Sponsorship
Axle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Early StageTotal Funding
$4.5MKey Investors
GradientY Combinator
2023-04-10Seed· $4M
2022-05-18Pre Seed· $0.5M
Leadership Team
Cameron Duncan
Co-Founder & CEO
Nihar Parikh
Co-Founder, CTO
Company data provided by crunchbase