Apply on Employer Site

The Just One Project · 3 months ago

Community Market Program Manager

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$60K/yr - $60K/yr

3+ years exp

The Just One Project is dedicated to increasing access to food and resources to foster a healthier community. The Community Market Program Manager will oversee operations of multiple community markets, ensuring efficient service delivery and compliance with program requirements while fostering community partnerships to enhance food security.

Non-profit Organization Management

Responsibilities

Regularly meet with the Director of Programs, keeping them informed on all program developments

Compile and conduct audits, submitting reports to the Director of Programs

Provide leadership, direct, and mentor Case Managers

Pursue the continuous improvement of program processes and resources to better serve clients

Keep well-informed of updates in the fields that directly impact clients, such as budget cuts to social programs and services, policy changes, and emerging best practices

Attend meetings, briefings, and seminars to understand barriers, areas of opportunity, and unexplored resources

Attend meetings and work closely with the Finance and Grant department to fully understand the requirements to secure and maintain program funding

Manage program budget and resources, and re-align expenditures to comply with program and grant requirements

Maintain and assume responsibility for client records, ensuring accuracy and data security in compliance with requirements

Monitor and assess the efficiency of program services and drive routine re-evaluation and revision of services as necessary

Establish and maintain program handbooks and standard operating procedures

Provide support to the Director of Programs

Any other job duties as assigned

Oversee client services and program operations across The Just One Project's HQ Market, Family Support Center, and three CCSD community market locations

Apply knowledge of critical responsibilities in order to prioritize caseload and set goals

Guide Case Managers on complex cases, assisting in navigating challenges and escalating issues to the Director of Programs as needed

Partner with Case Managers to conduct client appointments

Maintain a caseload of market clients and connect them to services and resources that support stable, sustainable self-reliance

Collaborate with clients monthly to develop Individualized Service Plans (ISPs) focused on self-stabilization

Conduct Case Reviews for all clients at a minimum of once per month

Collaborate with the Community Outreach Manager to educate and recruit community partners to address potential barriers to client participation in services

Assist households in their financial literacy and budgeting skills as well as other life skills needed to self-sustain

Promote and educate clients about TJOP's wrap-around services

Mediate between clients and others to help resolve conflicts that may arise

Refer clients to services to help overcome barriers to self-reliance

Provide referrals and recommendations for employment and community-based services to help clients achieve their goals and become self-sufficient

Assess and re-assess clients to track progress and realign them on the road to self-sufficiency

Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 24 hours of contact

Make suggestions for program improvements

Participate in required working groups and meetings

Qualification

Program ManagementCommunity EngagementData ManagementLeadership ExperienceFinancial Literacy CoachingFood Security KnowledgePolicy ComplianceCommunication SkillsConflict ResolutionProblem-Solving

Required

Bachelor's degree in Social Work, Human Services, Public Administration, or a related field, or equivalent combination of education and relevant work experience

3+ years of nonprofit experience

3+ years of experience in program or case management within social services, food security, workforce development, or community-based services

3+ years of experience in a leadership or supervisory role, overseeing staff and program operations

Experience working with vulnerable populations, including families and individuals experiencing food insecurity, housing instability, or financial hardship

Demonstrated experience managing program budgets, compliance requirements, and grant reporting

Proficiency in data management systems such as Salesforce and HMIS preferred

Strong background in developing and maintaining community partnerships and collaborative initiatives

Knowledge of federal, state, and local social service policies and best practices, with emphasis on food security and wrap-around services

Must possess valid unrestricted driver's license and reliable transportation

Must possess or be willing to obtain a valid Food Handlers Card

Must be able to pass a criminal background check and drug screening