Capital One · 10 hours ago
Director, Learning Experience Design
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$185K/yr - $211K/yr
5+ years expCapital One is seeking a visionary leader for their new Learning Experience Design organization. As the Director of Learning Experience Design, you will lead a team responsible for designing and developing impactful learning experiences across the enterprise, establishing a center of excellence while collaborating with senior leaders to drive business outcomes through effective learning solutions.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating, and governance models, and ensure seamless integration and execution across business and learning initiatives
Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation to achieve the broader strategy
Design learning experiences and solutions that align with trends and business needs and leverage the principles of adult learning science, experiential learning, and human-centered design to inform innovation
Project manage multiple initiatives, calibrating your team to deliver high-quality results against the pace of business needs and reality of business constraints
Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for refining learning solutions
Shape and set the tone for team culture by leading rituals, driving inclusion and engagement, and modeling intentional people leadership
Coach and upskill your team and others to adhere to high-quality standards that elevate the experience of learning
Keep abreast of learning tech and design trends, empowering your team to craft learning solutions that accommodate diverse learning needs and resonate with learners
Collaborate on learner communications and external storytelling, sharing insights and outcomes
Balance delivery modalities to optimize learning solutions
Qualification
Required
Experience establishing and leading an Instructional Design Center of Excellence (CoE)
Ability to develop and execute a comprehensive strategy for instructional design and development
Strong leadership and management of a team of instructional designers, creative specialists, and leaders
Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions
Demonstrated history of defining and implementing robust evaluation models and data analytics to measure the impact of all learning products
Communicate effectively both written and verbally, with the ability to influence stakeholders, peers, and associates at all levels
Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
High level of initiative, ownership, and a customer-centric mindset
Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices
Extensive expertise in adult learning science to shape learning strategy and products
Bachelor's Degree
At least 5 years of experience in instructional design and development
At least 5 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
At least 5 years of experience with client consulting
At least 5 years of experience in people leadership with 3 or more direct reports
Preferred
Advanced degree in Instructional Design, Learning and Development, or Organizational Design/Effectiveness
At least 10 years of experience in instructional design and development
At least 10 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
At least 10 years of experience with client consulting
At least 10 years of experience in people leadership including as a leader of leaders
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
Business Wire
2025-12-30
2025-12-29
2025-12-26
Company data provided by crunchbase